• Provide strategic direction and guidance to achieve the organization’s mission and goals;• Develop policies and procedures and ensure compliance with legal and regulatory frameworks;• Represent the organization to the public and maintain relationships with various stakeholders.

Act as a bridge between management and employees, advocating for fair treatment and improved working conditions. Facilitate discussions to resolve conflicts and contribute to a harmonious work environment.

• Serve as a link between the Commonwealth Department of the Ministry of External Relations (MINREX) and ANOR.• Represent ANOR at strategic meetings and international forums.• Establish and maintain relationships with government officials, diplomats, and stakeholders from Commonwealth nations.

• Facilitate seamless communication between the Agency and the insurance company, ensuring efficient claims processing.• Provide expert guidance on required documentation for claims, resolving discrepancies to streamline the process.• Analyze and report data on utilization and claims processing, identifying areas for improvement.• Verify provider networks and assist with referrals to enhance employee satisfaction.

• Ensure adherence to human resources policy and practices;• Provided comprehensive onboarding and orientation for new hires, ensuring a smooth transition into the organization;• Supervise the imputation of key data into trackers and databases;• Implement the appraisal system and crosscheck employee scores;• Draft correspondences and strategic memos;• Prepare technical documents used for the reclassification and advancement of personnel;• Produce monthly and annual… Show more • Ensure adherence to human resources policy and practices;• Provided comprehensive onboarding and orientation for new hires, ensuring a smooth transition into the organization;• Supervise the imputation of key data into trackers and databases;• Implement the appraisal system and crosscheck employee scores;• Draft correspondences and strategic memos;• Prepare technical documents used for the reclassification and advancement of personnel;• Produce monthly and annual reports of the Directorate of Administration and Finance;• Analyze key data to support strategic decision-making;• Advice on health insurance policies and procedures. Show less

Supervised visa operations and collaborated with various diplomatic missions (Belgium, Italy & Austria). Ensured adherence to policies and procedures and contributed to the management of human resources and service providers.