I am an IT Business Analyst with hands-on experience in implementing ERP, CRM, and HRIS systems to optimize business operations.Currently, I work as an ERP Implementation Expert at DIALOG, where I specialize in re-engineering business processes. By creating detailed Business Process Maps, I bridge the gap between current and desired states, leading to improvements in various business development workflows, such as lead generation, opportunity conversion, Go/No-Go decision making, proposal drafting, and contract closing. These efforts have significantly enhanced CRM functionalities.In addition, I have improved finance processes, including Accounts Payables (payment requests, expense and procurement management), Billing & Revenue recognition and also streamlined HR processes such as onboarding, payroll, benefits, and performance management through workflow automation, driving operational efficiency.At Sycamore, I facilitated requirements gathering sessions with stakeholders to analyze business needs for ERP optimizations. I used tools like Power BI, Excel, SQL, and MQuery to transform data into actionable insights that informed key business decisions. I also developed test scripts for UAT and created training materials to support effective change management.While at BlackTecH, I led sprint ceremonies, gathered business requirements, and translated complex needs into actionable insights. I prioritized and managed backlogs, created user stories and acceptance criteria for Agile projects, and ensured that product features (MVPs) were aligned with business goals. My work helped IT development teams define and deliver successful solutions.