Obiora Nkwocha Meng, Pmp® Email & Phone Number

Greater Toronto Area, Canada

Projects: Tax and Business Licensing Processing US/Canada | Short- & Long-Term Rental Legacy System Migration (Avenu STR 2.0 | Payment Processing for Vacation Rental Permitting Lead project manager in a multi-million-dollar client project for local and state government revenue services across North America, The Bahamas, and Spain as part of the Project Management Office.Managed the Short-Term Rental compliance software development team & collaborated with the product lead to establish robust frameworks, and comprehensive User Acceptance Testing (UAT), resulting in a 20% reduction in development cycle time and a 15% enhancement in software quality. Direct stakeholder management and engagement with city/town code enforcement departments, finance departments, and Bylaw agencies for lodging tax and Hotel occupancy. Utilized Azure DevOps environment to verify the preliminary user interface and ensure seamless software development processes, contributing to improved efficiency and software quality metrics. Implemented and streamlined client communication channels through a direct case management system, resulting in a 25% reduction in project change management and increased go-live target dates per project schedule. Designed and executed a new customer ticket resolution process by utilizing ServiceNow and industry expertise which led to a 40% reduction in average ticket resolution times and increased customer satisfaction scores by 8 points over 10. Tools: Monday.com, JIRA, Salesforce, Azure DevOps, Microsoft SharePoint & PowerBI, ServiceNow, Microsoft Project

Hamilton, Ontario, Canada

Toronto, Ontario, Canada

Awarded an $8000 scholarship for the Diverse Tech Talent Program - Product Management Problem statement definition and Product Spec design for SettleEase - Creating a better Home Buying Experience in Canada. Work Experience : 4 Weeks direct Product Management experience with WOUESSI @wouessi digital Skills: Product Management | User-centered Design | Design Thinking | Problem Solving

Toronto, Ontario, Canada

Projects: Short-Term Rental Compliance & Identification | Payment Processing: PayPal & World Line IntegrationCoordinated multiple projects by leading and overseeing cross-functional teams which resulted in successful delivery of 20 company-wide projects on time and within scope. Oversaw client onboarding and executed training in collaboration with the Customer Success Team and client stakeholders through virtual and onsite delivery for 70 active state and local government Short-Term Rental Compliance projects. Managed research analyst recruitment process, virtual training and coaching, and onboarding through an internal hiring management system and online job boards with a 75% retention rate over 6 months. Implemented the use of Monday.com project management and CRM software for our project delivery team to eliminate double authoring across ticket tracking and project task management, saving 10 hours of documentation time.

Toronto, Ontario, Canada

Projects: WYSIWYG/VIVIEN R42 – 45 Release Update | BlackTrax – Real Tracking System Contributed to the success of award-winning event production software WYSIWYG and Vivien through comprehensive quality assurance practices, enhancing user experience and product stability.Designed and executed detailed test plans, scripts, and procedures, encompassing functional, system, A/B, and regression testing for multiple software version releases.Increased bug identification by 80% through proactive collaboration with the development team, contributing to faster resolution and improved release quality.Documented over 300 test cases to ensure comprehensive coverage and repeatability within the testing process.Leveraged automation scripts to streamline repetitive testing tasks, enhancing efficiency and reducing testing time.Identified and communicated critical bugs clearly and precisely, enabling the development team to prioritize and address potential issues effectively.Conducted market research for potential leads in the Mega House of Worship ecosystem, through online research and market verification on technology trends across North America.

103 Macnab St N Hamitlon On

Projects: Renovation of AOGE Facility (2000 sq. ft) | LED Video Wall Installation 103 Macnab St N FacilityProject #1 Description: Repurposing an open space 1 story building with a basement into 4 sections for different children age groups with multimedia installation, washrooms, furniture, and a front desk.Provided strategic oversight in the planning and implementation of the project with the cost of completion at $40,000 within 6 months.Managed day-to-day project activities with the project contractors, reviewing job quotations, providing input and direction, suggesting changes, and monitoring project progress.Worked with the city of Hamilton, ON safety and inspection officers to establish required safety procedures onsite.Supervised the organization’s expense and departmental budgets by verifying bills/expense statements from department units, preparing, and submitting expense reports, and preparing supporting documentation to process payments.Developed an internal process to efficiently organize vehicle fleet maintenance, document meeting minutes, and deploy e-mail marketing campaigns. and track payments.Project #2 Description: Installation of state-of-the-art LED video wall within existing premises for enhancing visual communication for conference sessions. Design and previsualization of the conference stage. Delivered end-to-end procurement of equipment from the manufacturer. Facilitated installation, configuration, and training of volunteers.

Master Of Engineering - Meng, Engineering Design

Energy Efficient Retrofitting for Aging Low/Mid Rise Residential Building with RetScreen 4 as a final project

Bachelor Of Engineering (B.Eng.), Mechanical Engineering