Obinna Dike Email & Phone Number

Arlington, Va, Us

Boise, Idaho, Us

Reston, Virginia, Us

• Providing technical software, hardware, and network problem resolution for clients by performing problem-diagnosis and guiding users through step-by-step solutions to solve technical support issues for end users of organization's products and services.• Producing tailored reports and conducting audits and Tier 1 analysis for Service Desk escalation.• Using automated information systems to analyze routine situations.• Opening and closing tickets, correlating events and incidents in timely manner.• Independently resolving technical issues and escalating to senior technical support, as necessary.• Performing basic PC, PBX, and network software programming and executing scripts.• Interacting with other team members, such as network services, software engineering, and applications development to identify and resolve issues.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Patched software and installed new versions to eliminate security problems and protect data.• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution

Mountain View, California, Us

• Providing technical software, hardware, and network problem resolution for clients by performing problem-diagnosis and guiding users through step-by-step solutions to solve technical support issues for end users of organization's products and services.• Producing tailored reports and conducting audits and Tier 1 analysis for Service Desk escalation.• Using automated information systems to analyze routine situations.• Opening and closing tickets, correlating events and incidents in timely manner.• Independently resolving technical issues and escalating to senior technical support, as necessary.• Performing basic PC, PBX, and network software programming and executing scripts.• Interacting with other team members, such as network services, software engineering, and applications development to identify and resolve issues.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Patched software and installed new versions to eliminate security problems and protect data.• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution

Stillwater, Ok, Us

Patched software and installed new versions to eliminate security problems and protect data.Produced ad hoc reports and documents for senior teammembers on weekly basis.Copied, logged and scanned supporting documentationand placed all information in client and student filesAssisted students and customer support (tier-1) withtechnical incidents and tasks.Removed malware, ransomware and other threats fromlaptops and desktop systems.Answered average of 30 calls, emails and faxes per day,addressing student inquiries and solving problems.Adept with ServiceNowSupported senior leadership by developing status reports on activities related to planning, scheduling, testing applications, assisting with deployments and upgrade of applications.Configured hardware, devices and software to set up work stations for employees.