Responsibilities:-Managed cross-functional teams to drive Oolom’s product development, aligned features with strategic business goals, and ensured timely delivery of key milestones.-Developed and prioritized the product roadmap, balanced user needs with business objectives, and optimized resource allocation for maximum impact.-Collaborated with design, development, and customer success teams to refine Oolom’s functionality, enhancing user experience and product value.-Leveraged customer success expertise to analyze user behavior, identify pain points, and advocate for product improvements, fostering a seamless, user-centric experience.-Facilitated communication and collaboration across teams, effectively coordinated efforts to resolve challenges and accelerate progress on project deliverables.

Responsibilities 1. Onboarding and Implementation: Assisting new customers with product setup, configuration, and integration, ensuring a smooth onboarding process.2. Relationship Building: Establishing strong relationships with customers by understanding their needs, goals, and challenges. Acting as a trusted advisor and maintaining regular communication to foster engagement.3. Account Management: Managing a portfolio of customer accounts, monitoring their usage and performance, collaborating with the sales team to maximize revenue generation.4. Product Training and Support: Providing training sessions, webinars, and documentation to educate customers on product features and best practices. Addressing any technical issues or concerns raised by customers and escalating them when necessary.5. Customer Advocacy: Leveraging customer feedback to drive product improvements and enhancements.6. Upselling and Renewals: Collaborate with the sales team to identify upselling opportunities and encourage customer renewals. Proactively communicate the value of additional products or services that may benefit the customer, and work towards achieving renewal targets.7. Data Analysis and Reporting: Analyzing customer data and metrics to measure product adoption, usage, 8. Customer Support: Provide ongoing support to customers, promptly addressing their inquiries, issues, or complaints. Troubleshoot technical problems, coordinate with internal teams for issue resolution, and ensure that customers receive timely and effective solutions.9. Product management: Managed a design team responsible for developing and launching a startup product, collaborating with cross-functional teams, including developers, designers, and a market research intern to ensure product-market fit, available on the app store and used in the real estate, health, and banking sectors.

Using ERP software to manage workflows, Analysing client data and sorting for onboarding, Giving support to client on software challenges, drafting marketing proposals for specific product sale, following up potential client for acknowledgement, developing content for marketing via email and media, creating solutions to client’s requests and challenges, scheduling meetings with prospective/actual client.

Drafting marketing proposals for specific product sale, Developing content for marketing via email and media, Following up potential client for acknowledgement, Creating solutions to client’s requests and challenges, Scheduling meetings with prospective/actual client.

Ensuring teams work together to deliver quality work to strict deadlines.Performing equipment, material, and routine site inspections.Writing up reports, and presenting them to relevant stakeholders.Working closely with architects and other professionals.Staying up-to-date with safety codes and advancements in construction.

Generate client leads to buy, sell, and rent a property.Counsel clients on market conditions, prices.Develop a competitive market price by comparing properties.Create lists for real estate sale properties, with information location, features, square footage, etc.Show properties to potential buyers and renters.Present purchase offers to sellers.Facilitate negotiations between buyers and sellers.Review purchase contracts to ensure terms are met.Promote properties with ads, listings, and open houses.Prepare loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.

Creating, Editing, Proofreading, Formatting and Providing Quality Control of Various Internal/External documentation, Customer care representative, Customer entry/Data documentation.

Taking records and analyzing property data management files.Preparing lease and tenancy agreements.Supervision of property maintenance and repair works.Taking litigation processes against default in property rental payments.Taking inventory.