Obinna Small Email & Phone Number

Douglasville, Ga, Us

United States

United States

• Managed group policies and procedures through Active Directory.• Train incoming users with all software and hardware usage.• Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.• Perform troubleshooting triage, initial problem determination and electronic dispatching, when necessary• Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with engineering team for appropriate support.• Provides staff support for projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions• Provide Support for Assistive Technology Software and Hardware Products (Screen Readers, Screen Magnification, Speech Recognition)• Administrator for Microsoft Dynamics CRM• Managed mobile device access in AirWatch• Provide and maintain support for share points and build the knowledge base• Service Now to keep track of escalated and ongoing incidents • Administrator for Citrix XenApps• Provide support for Office 365

New Berlin, New York, United States

• Mentor new and current techs and engineers • Managed group policies and procedures through Active Directory.• Provided remote control, patch management, software distribution with SCCM• Train incoming users with all software and hardware usage.• Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.• Provide support for all macOS technologies and integration to our environment• Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with engineering team for appropriate support.• Provide day to day management of 12+ Hardware Techs• Provides staff support for projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions• Administrator for Citrix XenApps• Provide support for Office 365• Cisco VoIP administration support, troubleshooting, installs, configurations all new users access and hardware.• Managed mobile (BYOD) devices access in Airwatch• ITIL - Continuous Service Improvements• Perform troubleshooting triage, initial problem determination and electronic dispatching, when necessary• Quality Control – Incidents/Request, voicemail, email, forms