• Collaborates with faculty members on ongoing research projects. • Assists in literature reviews, data collection, analysis, and experimentation. • Aids in preparing course materials, including lecture slides, assignments, and exams. • Assists in conducting labs, workshops, or tutorials. • Provides academic support to undergraduate students during office hours.

• Scored 97.6% rating in a Quality Assurance assessment for student experience and rapport.• Provided personalized guidance and support to students in the School of Computing, ensuring their success and overall satisfaction.• Assisted students in selecting appropriate courses, understanding degree requirements, and developing academic plans aligned with their career aspirations.• Collaborated with students to identify their short-term and long-term goals, and develop strategies to help them achieve academic and personal success.• Tracked students' academic progress and proactively addresses any issues or challenges that may hinder their success. Provide regular feedback and suggestions for improvement.• Helped students develop effective study habits, time management skills, and other essential.

•Recommended and implemented effective software solutions to enhance operational efficiency.• Provided expertise in security measures to safeguard sensitive data and ensure a secure IT environment.• Oversaw and optimized data management processes, including storage, retrieval, and backup systems.• Aligned IT strategies with educational objectives to enhance the learning experience for students and staff.•Offered training sessions to IT members to ensure proficient use of implemented technologies.•Remotely toubleshooted and resolved IT issues promptly to minimize disruptions to educational activities.

• Provided strategic advisory for future planning and IT requirements for implementation of organization goals.• Diagnosed and resolved hardware malfunctions, software anomalies, and network-related issues by providing expert troubleshooting and effective solutions.• Oversaw on-site and remote technical support services to over 400 end-users, proficiently diagnosing user issues and offering effective solutions through phone, email, or in-person interactions.• Conducted regular network security assessments to uncover any risks or abnormalities.• Enhanced organizational work efficiency by 40% through comprehensive reconfiguration and optimization of all IT systems, including peripherals, networks, hardware, and software programs.• Led the planning and execution of effective network security solutions, installed relevant security programs, and optimized network traffic flow to enhance overall system security and performance.• Worked in close collaboration with cross-functional IT teams to achieve seamless development, testing, and successful delivery of the organization's software projects, resulting in substantial cost savings of over $3,000 annually from IT budgets.

• Taught mathematics and computer science courses to classes with 50+ undergraduate students.• Facilitated bi-weekly performance feedback sessions to students, offering constructive criticism and recommendations for improvement.• Provided academic guidance and support to students by facilitating class discussions and mentoring them in their academic pursuits.• Collaborated and actively contributed to departmental meetings and seminars as a valuable member. • Supervised the final projects of six second-year diploma students and provided constructive guidance for improvement.

• Taught undergraduate computer science practical courses to over 1000+ students.• Collaborated with senior lecturers as a teaching assistant to assist with lecture preparation, and to assess and grade student tests and examinations for computer science courses.• Delivered personalized academic support to individual students and actively contributed as a member of departmental meetings and committees.• Assisted lecturers in creating and implementing course content that engaged and encouraged academic growth among a wide variety of students from diverse backgrounds.