• Sourcing leads for business development through individual and business clients, and public and private sector procurement opportunities• Partaking in business and future business planning utilising agile methodology and team collaboration• Project managing the annual awards ceremony, overseeing all logistical and operational aspects.

• Leading requirements and UX/UI testing for a professional networking application and an educational platform• Implemented ERP software for diverse clients, optimising financial and operational processes• Deployed chatbot solutions for enhancing customer service and engagement• Managed project scope, schedules, budgets, and risks, ensuring project milestones were met and stakeholders were informed• Conducted requirement gathering, facilitated team collaboration, and provided post-implementation support• Utilised Agile methodologies to prioritise features and manage iterative development cycles, ensuring continuous improvement and innovation• Facilitated sprint planning, tracked project progress, and ensured alignment with business goals.

• Rota management and support co-ordination for ex-offenders with learning disabilities and mental health issues, writing and updating care and support plans• Liaising with multi-disciplinary teams including police, local authorities, social care, health care, and commissioners, training and supervision of the staff team, adhering to court orders including DOLs and SOPOs.

• Led the migration of ERP systems to cloud-based solutions, enhancing scalability and modernising business processes• Conducted requirements gathering sessions, developed documentation and process maps, and aligned technical solutions with business needs• Coordinated user acceptance testing (UAT), provided training, and supported post-implementation troubleshooting• Acted as a liaison between stakeholders and technical teams, ensuring project success and continuous improvement.