Daniel O'Brien Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

• Working with an international team to help entrepreneurs globally access business financial services through their own UK business entity.Manage all areas of company marketing, including.
• Website Conversion Rate Optimisation
• B2B CPC Advertising - Facebook Ads, Google Adwords.
• Analyse marketing metrics using tools such as AirTable and Google Analytics.
• Lead generation and sales team follow through.Web Development
• Sales / Landing Page deployments from Figma Designs.

• Manage Product Designs strategy across two of the client's apparel e-commerce stores.
• Lead customer service team to facilitate excellent service for the client's customers.
• Design monthly/yearly marketing strategies for both direct-to-consumer CPC advertising and e-mail marketing.
• Drive repeatable and dependable results through the creation and management of SOPs for business-critical processes.
• Design and implement automation strategies to reduce workload, and increase the accuracy of repetitive tasks.Achievements
• Devised eCommerce marketing strategy from the ground up, including product descriptions and digital assets, while overseeing the execution of search engine optimization (SEO), paid media (AdWords, Facebook), and.

Leixlip, County Kildare, Ireland

• Ticket Monitoring (Tier 2)
• Site Upgrades - Wireless, Cabinet, IP Allocation, VLAN, etc.
• Major Incident Response

Leixlip, County Kildare, Ireland

• HP Network Automation (HPNA)
• Cluster Based Deployment and Configuration
• Configuration of Rule-Based - Deployment, Compliance, Diagnostics for data center equipment.
• T3/T4 Support for HPNA end users.HP Network Node Manager (NNMi)
• Cluster-Based Deployment and Configuration
• T3 / T4 Support for NNMi end users.Project-based collaboration with Operations Team for large-scale firmware/device upgrades.

Leixlip, Ireland

• Lead Engineer for project-based video conference room deployments.
• Provided direction and guidance to onsite hands and eyes.
• BOM development per conference room.
• Networked equipment configuration and testing. (Polycom HDX)Process improvements for recurring deployment tasks.
• Microsoft Room Mailbox creation.
• Legacy device access scheduling.Executive Technical Support

Dublin, Ireland

• SERVICE MANAGER
• Deployed a new CRM and repair tracking system which improved turnaround time, customer satisfaction, and reporting capabilities.
• Improved parts inventory holding ratio while maintaining repair time SLAs.
• Created and deployed new services offerings enabling the expansion of the team from 2FT engineers to 6 FT engineers and a FT administrator.SENIOR ENGINEER
• Diagnostics and system level repair of computer desktops, laptops, mobile devices.
• Administration - collection, deliveries, supplier relations, parts sourcing, invoicing.

Dublin, Ireland

Managed the in-store workshop in it's day to day runnings.