Jeffrey O'Brien Email & Phone Number

Lackawanna County, Pennsylvania, United States

Easton, Pennsylvania, United States

- Controlled portion sizes and garnishing for optimal cost controls and revenue.- Managed operations in full compliance with state and federal regulations.- Established and enforced personnel performance and customer service standards.- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.- Attracted, recruited and train new employees.- Addressed any concerns or complaints quickly to promote customer happiness and deescalated more advanced issues to ensure customer satisfaction- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.- Prepare staff work schedules and assign specific duties.

Bethlehem, Pennsylvania

• Negotiated new and existing agreements or statements of work of the greatest complexity, including requests for information or requests for proposal and reverse auction generation and facilitation• Saved over $5 Million in 2 years through comprehensive analysis, identification and targeting of critical procurement issues• Tracked and approved procurement plans and inventory levels• Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients• Led department meetings to build team cohesiveness and coordinate projects• Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory• Located and vetted vendors, established good relationships and negotiated contracts

Bethlehem, Pennsylvania

• Controlled portion sizes and garnishing for optimal cost controls• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking• Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences• Set daily and weekly cleaning and equipment maintenance schedules• Attracted, recruited and trained new employees• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items• Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours• Scheduled over 150 employees by assigning shifts

Kutztown, Pennsylvania

- Developed operation standards for food and beverage service, team member engagement, financial goals, standard operating procedures and guest experience.- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.- Managed operational costs by spearheading inventory controls and setting labor goals.- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.- Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.

Lake Harmony, Pa

• Achieved 15% ROI by developing and integrating targeted online and offline lead generation programs, including digital and print marketing• Grew group and transient business sales by 130% in 12 months• Strengthened resort branding initiatives by developing communication campaigns, promotional materials, and market intelligence for Philadelphia and New York market to maximize outreach • Directed strategic support for senior leadership, providing detailed analysis for new business opportunities, while consolidating current business and building relations with corporate and transient customers

Wilkes-Barre, Pa

Wilkes-Barre, Pa

Maintain and edit website using wix.com. Built and maintain YouTube Channel for student video productions. Provide Social Media advice to students to further their exposure to the Integrative media industry.

Wilkes-Barre, Pa

Design, develop and implement marketing and sales campaigns and manage social media for the restaurant.• Evaluate target markets and propose marketing strategies for the area’s student nightlife and restaurant services for local business professionals including luncheons, potential events and meetings.• Oversaw and managed eight marketing events and three fundraisers for the Relay for Life, and Breast Cancer Awareness.• Created and implemented 10 new and innovative sales campaigns that increased new business for the restaurant.• Developed quality assurance surveys and distributed to all local businesses and professionals regarding the restaurant’s lunch service. Utilized feedback from surveys and implemented service changes resulting in an increase in lunch traffic by 50%. • Built and implemented a social media strategy based on engaging customers and frequent visitors to tag photos, including Facebook and Twitter pages. Created a buzz about upcoming events in increased our Facebook likes to 3,000 and our twitter followers to 147 from 0. • Created, maintained and updated Social Media Marketing outlets utilizing Facebook and Twitter.• Acted as resident photographer for 20 promotions events and produced photography for the company website.

Ocean, Nj

Served as liaison between project managers, controllers and multiple departments to ensure the proper inventory of DoD assets in excess of $2M.• Consistently complied with company policies and government regulations • Managed $2M+ in governement assets• Delivered top-quality technical support services to both military and civilian clients • Assessed each unit's unique equipment needs

Port Hueneme, Ca

Developed, trained, and evaluated 400 crew members to complete general and heavy timber construction training. • Revised and implemented three new training course materials for executive ranks which are still in use today regarding safety standard updates, procedure updates, time and team management updates, and overall appearance of course power points and course reads for the trainees.• Effective decision-maker in high-pressure environments• Advised executive management and implementing changes on processes to provide a more efficient system to execute operations of the supply department.• Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations• Managed $8 million inventory supplies, a $600K budget of tools and equipment for employees and maintained a 300 line property book list at 100% over 10 bases across Iraq.• Recognized by Commanding Officer for delivering high performance, which resulted in increased responsibility over peers

Mba, Business Administration, Management And Operations, 3.86

• Completed professional development in Operational and Organizational Management • Completed coursework in Organizational leadership.

Bachelor Of Science, Industrial Technology

Activities and Societies: Rugby, TECA