Paul O'Brien

Paul O'Brien Email and Phone Number

Head of Community @ Databricks
160 Spear Street 13th Floor San Francisco, CA 94105 United States
Paul O'Brien's Location
Los Angeles, California, United States, United States
Paul O'Brien's Contact Details

Paul O'Brien work email

Paul O'Brien personal email

n/a
About Paul O'Brien

A 12+ year veteran of online community management and strategy, leading scalable community growth, retention and engagement efforts. An expert on forums, community management, community guidelines and moderation, UGC and engagement, with a background from entertainment to digital publishing to travel. Leader of large and small community teams and globally distributed contractor networks, overseeing 10,000+ volunteer moderators across a portfolio of thousands of online communities.• Project manager and brand ambassador leading teams located on 5 continents. • Specialized in developing and meeting data-driven KPIs for growth and retention of online communities.• Developing and documenting best practices. Team training and career coaching. Community and brand marketing strategy.• Social media manager/creator (9-year Redditor; Instagram; Facebook; Twitter; Pinterest; YouTube; TikTok).• Writing, copywriting, research, copyediting, proofreading. Google Suite, Microsoft Office, LibreOffice, Word, PowerPoint, Outlook, Access, Excel expert. Khoros, XenForo and VBulletin online forums. Search engine marketing (SEM). Facebook Insights. Google Analytics. Atlassian/Jira/Confluence. HelpScout. Worksuite.

Paul O'Brien's Current Company Details
Databricks

Databricks

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Head of Community
160 Spear Street 13th Floor San Francisco, CA 94105 United States
Website:
databricks.com
Employees:
51
Paul O'Brien Work Experience Details
  • Databricks
    Head Of Community
    Databricks Oct 2023 - Present
    San Francisco, Ca, Us
    View
  • Verticalscope Inc.
    Director Of Online Community
    Verticalscope Inc. Jun 2021 - Feb 2023
    Toronto, Ontario, Ca
    Directing a team of 17 Community Management professionals and 30 contractors to achieve aggressive community growth and engagement KPIs. Ensuring civility and consistency in all services in compliance with COPPA, CCPA, GDPR, DSA and other regulatory frameworks. Partnering with Product and Eng. on OKRs, steering Product and Engineering efforts as a primary platform stakeholder.* Improved customer satisfaction NPS by +55 points* Improved employee satisfaction eNPS by +47 points* Oversight of 1,600+ individual brand communities across the Fora network constituting 110m MAU
    View
  • Internet Brands
    Sr. Social Media And Online Community Manager
    Internet Brands Mar 2011 - May 2021
    El Segundo, Ca, Us
    Managing an in-house team of 4 Community Specialists, 20 remote contractors, and 300+ volunteer moderators spread across 15 online communities, including Wikitravel, Flyertalk, PPRuNe and TheHullTruth. Responsible for 3+ million registered members; 30+ million monthly unique visitors; 150+ million pageviews. Customer service, brand awareness, gamification and organic social media management. Developed best practices and documented guidelines for community moderation. Creator and producer of the FlyerTalk Awards community engagement initiative (2011-present). Produced and budgeted annual on-site seminar attracting core community stakeholders from around the world. Providing weekly and monthly analytics to guide business and technical resources to meet and exceed KPI targets.
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  • Yahoo! Inc.
    Sr. Relevance Analyst
    Yahoo! Inc. Jul 2002 - Mar 2009
    Sunnyvale, Ca, Us
    Analysis of SEM search technologies and algorithm testing. Led a team of 5 analysts.
    View

Paul O'Brien Skills

Social Media Facebook Copy Editing Community Management Blogging Digital Marketing Digital Media Research Writing Google Analytics Social Media Marketing Sem Web Analytics Content Strategy Google Adwords Management Powerpoint Copywriting Twitter Pinterest Yelp Proofreading Instagram Jira Vbulletin Project Management Hootsuite Facebook Insights Wiki Development

Paul O'Brien Education Details

  • University Of Arizona
    University Of Arizona
    English Literature And Creative Writing
  • Upright Citizens Brigade Theater La
    Upright Citizens Brigade Theater La
    Sketch Comedy And Late-Night Tv Writing

Frequently Asked Questions about Paul O'Brien

What company does Paul O'Brien work for?

Paul O'Brien works for Databricks

What is Paul O'Brien's role at the current company?

Paul O'Brien's current role is Head of Community.

What is Paul O'Brien's email address?

Paul O'Brien's email address is pa****@****nds.com

What schools did Paul O'Brien attend?

Paul O'Brien attended University Of Arizona, Upright Citizens Brigade Theater La.

What skills is Paul O'Brien known for?

Paul O'Brien has skills like Social Media, Facebook, Copy Editing, Community Management, Blogging, Digital Marketing, Digital Media, Research, Writing, Google Analytics, Social Media Marketing, Sem.

Who are Paul O'Brien's colleagues?

Paul O'Brien's colleagues are Woradorn Kamolpornwijit, Preston Smith, Chelsea Manesh, Kathy Ly, Rona Bar-Shalom, Shariar Emon Fardin, Renate Leknes.

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