Tanner O'Brien Email & Phone Number

Denver, CO, US

Colorado, United States

• Accelerated caller ticket tracking counts by 400%+ year over year.
• Maintain, upgrade, and replace network infrastructure and datacenter hardware.
• Proactive planning of resources to ensure the accommodation of 1000+ rotating users.
• Administered diagnostic tools and software to quickly identify problems within client systems.
• Slashed location spending by 30% by implementing inventory tracking systems into daily workload.
• Executed E.O.L hardware replacement and configuration for local and remote supporting teams from several Hubs

Denver, Colorado, United States

• Organized user return to office plans while projecting needed hardware count requirements per department.
• Providing advanced support for VDI/Thin Client users and kiosks.
• Logical and physical techniques used for critical data recovery and destruction.
• Coordinated new network runs and patching to ensure devices could connect to needed VLAN

Englewood, Colorado, United States

• Efficiently coordinate the deployment of several hundred workstations for returning employees.
• Inventory and set-up workstations with all needed peripherals for a painless R.T.O transition.
• Decommission obsolete IT assets and clearly organize a designated recycling station for EOL assets
• Communicate with location point of contact to ensure proper and complete work to beat deadlines.

• Lead and guide co-workers and customers to easily understand device issues and solutions to specific questions.
• Consistent area training on all new work assets and technology to provide the smoothest Experience in transitions.
• Main Contact for Mobile device sales, activations, and troubleshooting.
• System setup, troubleshooting, and support during key times.
• Maintain inventory and quality with accuracy and consistency.

Denver, Colorado, United States

• Organize the decommission of secured devices.
• Secure Data removal and destruction.
• Asset organization and management.

Denver, Colorado, United States

• Maintaining a mixed ecosystem of Windows, Mac, and Chrome devices ensuring proper function and quantity for end users.
• Device troubleshooting and repair, hardware testing and troubleshooting to diagnose an issue.
• Maintain Active Directory interface for seamless transitions of Deploying and decommission.
• Workstation deployment, A/V setup, Personal requests and Peripheral support.
• Imaging, Data transfer, manufacturer warranty claims.