- Onboarded and educated clients, led project processes from concept to creation.- Served as the primary point of contact for all ongoing retainer and project work, ensured client needs and objectives were clearly articulated and executed inside the agency.- Acted as liaison between clients and the development team, managed and communicated all client feedback and developer response.- Scope management, schedule development, team and task management for every project and all ongoing client services.- Created custom user manuals for content management systems for every web build project and led client training sessions for web tools and content management systems including WordPress, ExpressionEngine, Craft, and SquareSpace.- Developed digital marketing strategies for clients to drive traffic to their websites and increase conversions through web design and search engine optimization.- Developed and sustained processes and strategies to promote client success and retention.- Provided all reporting to client base and led client strategy sessions for ongoing accounts.

- Buyer for womens, mens, and childrens swimwear, apparel, and accessories. - Trend forecasted and analyzed of inventory levels and sell-through reports- Maintained supplier relationships and sourced new suppliers for future products through attending trade shows and market research - Managed the flagship location of a three-store local chain, with 30+ years in business. - Hired, trained and mentored sales staff- Created schedules- Organized promotional programs - Responsible for consistent increase in sales revenue year over year