The Director of Intake and Quality Assurance is responsible for converting leads into sales while ensuring all company clients are provided with the highest standards of care by the entire team of Case Coordinators. This role is key to the company’s growth and requires a strategic thinker with strong leadership skills, excellent communication skills, and a passion for delivering quality customer service.Key Responsibilities:Develop and implement strategies to maximize lead conversion rates and ensure the highest level of customer satisfaction.Work closely with the Director of Marketing to optimize sales and marketing efforts.Collaborate with the Team Leader to ensure the ongoing performance of the Case Coordinators meets the highest standards of care.Maintain a deep understanding of industry trends and best practices, and incorporate them into the company's processes and policies.Develop relationships with key stakeholders, including clients, partners, and referral sources.Key Qualifications:Proven track record of success in generating leads, converting them into sales, and ensuring customer satisfaction.Strong leadership skills and experience managing a team.Excellent communication, interpersonal, and organizational skills.Deep understanding of industry trends and best practices.Demonstrated ability to work collaboratively with cross-functional teams.

IT Consultancy , Team management , Training , online marketing , Sales

Customer Relations Management at IPG Global• Team leader, SPOC between IPG and Ansell • Handel manage and Support for Ansell medical and industrial suppliers • Advisory Assistant• Assist and handle potential or existing clients. • In constant interaction with private clients • Take orders and handle complaints. • Administrative management

Active investments: buying properties do the necessary repairs or improvements,parcellation if possible to the property and sale for a profit Passive Investments:Buying properties and rent them out for long term cash flow, capital gain ,and high return Ratios

Operation analyst/ IT-Resource technician at GLOBAL Tech Team, Belgium • IT infrastructure including server hardware, VMware environment• Junior and Senior customer support • Platinum (VIP customers) support• Assessment and Audits for agents-Call Analysis Customer Experience• Right Now / GCC Ticketing system documenting all escalations and issues • 2nd &3rd line support • Remote administration and management of customer premises equipment/citrix• Follow up Escalation making sure Client satisfaction• In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /• Deploying new hardware, server backups & evaluating new software & security risks.• Responsible for allocating work to junior staff and induction training for new staff.• Configuring and managing backup & restore procedures.• Investigate specialist and complex IT support issues.• Involved in the rollout of software updates and patches• Windows & Microsoft Office up to Office 2007 • Windows server 2003/2008 • Aspect Unified IP (VOIP) • Worldspan Project OA and Tech support Project got closed and moved to Romania to save in costs all the team was terminated including myself and now looking for a New opportunities