Orlando Camacho Ruiz Email & Phone Number

San José, Cr

Costa Rica

Costa Rica

Support with recruitment processes.Coordinate interviews with candidates.Screening candidates to check important details of experience and resume details.Filter resumes contacting and possible candidates.Assist in administrative processes with documentation.Post open positions on websites and Facebook sites.Interview candidates for different positions.

Heredia, Costa Rica

Costa Rica

-Profile customer account in order to generate the first contact with customers and execute engagement.Understand business needs related to technology (cloud computing, cost reduction, and digital transformation).-Verify buying processes and decisions makers involved.-Identify future projects from short to long term.-Provide counseling in a cycle of Microsoft technology projects.

Costa Rica

- Identify and qualify the key aspects of a potential sale opportunity. Additionally, I must check if the company belongs to the Small Medium Business segment or Corporate to generate sales opportunities for Microsoft Sales Team.- Assist my peers in providing support with prospecting sales and processes.- Provide one on one trainings about different system processes.

Costa Rica

- Analyze data of sales opportunities for Microsoft Inside Sales Team, in small, medium, and enterprise businesses.- Provide collaboration creating a manual of procedures with mentoring purposes.- Help the new hires on the onboarding process in our team.- Coach and mentor some team members in order to meet quality in the process. - Do quality audits to ensure continuous improvement of the processes.- Give floor support with questions about the process.

Costa Rica

- Coordinate technical services using different processing systems and ticket tools, checking parts availability, engineer’s access, customer visits, and respond to emails from customers to coordinate the corresponding service.- Support team members with questions and training as a subject matter expert.- Use leadership and communication skills by administering agents and engineering resources to meet the SLA’s and KPI´s.- Communicate new processes into the team and verifying if… Show more - Coordinate technical services using different processing systems and ticket tools, checking parts availability, engineer’s access, customer visits, and respond to emails from customers to coordinate the corresponding service.- Support team members with questions and training as a subject matter expert.- Use leadership and communication skills by administering agents and engineering resources to meet the SLA’s and KPI´s.- Communicate new processes into the team and verifying if each case was created properly.- Mentoring and training support for new hires in the team. - Assist the trainer in charge with new hires, creating real-time examples, and working as a floor support. Show less

Costa Rica

- Sales agent for telecom services by telephone. - Customer service agent.- Attended direct calls from clients to provide them guidance and support.- Selling of additional products to the incoming customers.

Costa Rica

- Senior interviewer handling all kinds of interviews whether in person or by telephone. - Used to work under pressure to meet deadlines and team goals. - Lots of teamwork to collect sensitive and personal data from the interviewers. - Proficient in interpreting geographic systems for interview times optimization.

Portuguese Course

Bachillerato En Administración De Empresas Con Énfasis En Recursos Humanos, Human Resources Management And Services

Linux Servers Administration

Conversational English, Advanced Conversational English

High School Degree, Bachelor Degree