Security Operations Technical Intern
Developed a forensics investigation playbook for Werner, outlining evidence preservation and collection techniques. Logged and tracked the volume of reported and remediated phishing emails company-wide using KnowBe4's security awareness platform PhishER. Led weekly cyber security awareness training for new employees, regularly updating and editing training materials to address evolving threats, such as AI-based attacks and impersonation scams.Delivered user support via ServiceNow, handling password resets and troubleshooting common IT issues.