Olivia Cantrell Email & Phone Number

Developed stories within Retail and ITSM scopeLead testing approval for stories I developedWorked within team-based projects for CMDB/CI clean-up

Hilton Head Island, South Carolina Area

Greted and Checked guests in to ensure they are ready for their presentationsAssigned and distributed gifts to guests based on qualifications and purchase decisionsDetermined guest qualification level and tour eligibilityAnswered phones and connected guests with the proper information

Hilton Head Island, South Carolina Area

Maintained relationships with regular and new guests while bartending on day and night shifts.Mastered knowledge over 15 menued cocktails Educated both local guests and tourists on over 150 different tequilas Kept a clean, well stocked and organized barDuring peak season worked as a team with other bartenders to ensure guest satisfaction.Oversaw bar drawer, prepped and restocked for each shift, and managed server stations.

Achevied CSA Certification 1 Certification 20 Badges and 3 Micro CertificationsServiceNow Administration FundamentalsWelcome to ServiceNow Micro CertificationFlow Designer Micro CertificationPerformance Analytics (PA) Micro CertificationGet Started with ReportsJavaScript/Learning JavaScript on the Now PlatformIntroduction for App Engine Studio for Citizen Developers and StudioAutomatic Test Framework (ATF) IntroductionSubscription Management OverviewUpgrade Center OverviewTeam lead for NextGen final project

Actively supported and maintained relationships with lenders, strategizing for optimal appraiser selection.During the pandemic, was able to decrease appraisal lead times by 20% over competitors Coordinated with appraisers and lenders to ensure on-time delivery of appraisals.Met monthly standards and metrics for productivity.

Houston, Texas Area

Supported management in day-to-day decision-making and provided support for Sales and Operations teams.Organized vendors, resources, and space for a company-hosted trade show.Analyzed Business Development prospects and assigned them to the correct Sales Rep.

Houston, Texas Area

• Earned a promotion, title change, and raise after three months of working as a Trading Assistant • Generated sales growth opportunities by leveraging a variety of platforms including ZoomInfo /DiscoverOrg, and LinkedIn • Coordinated 3 separate Intern Programs with responsibilities included tracking interns’ daily work,project activities, and overall performance. • Served as liaison between Marketing and Sales for strategic alignment of internal and externalcommunication • Researched industry trends and shared findings with internal leaders for new businessopportunities • Selected from Sales Ops for the UX/UI team as a product expert for our internal CRM/ERP systemimprovements • Served as proxy for the Trading Development Manager in coordinating with the IT Applicationteam • Completed Agile Scrum training and participated in daily scrum team standups during sprint cycles• Used JIRA / Confluence for improved efficiencies by documenting and tracking systemrequirements • Communicated new CRM product developments with sales team to ensure alignment with newcapabilities to improve job performance and sales revenue targets • Conducted change management hands-on discussions and training sessions to lead and motivatesales team to embrace new CRM application and ERP processes • Developed and documented over 15 internal training documents and videos to enable sales teamcontinuous access to further support adoption and efficiency improvements • Part of Sales Ops team that launched the company’s first-ever internal global mobile application fortraders allowing the ability to sell and access customer account information anywhere instantly • Brainstormed quarterly with the owner and executive team to discuss future CRM/ERPimprovements that led directly to the app development for shipment tracking and salesrequirement fulfillment

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

Graduate, Library And Information Science

Began pursuit of my Graduate Degree

Bachelor Of Science (Bs), Integrated Studies

Activities and Societies: Golden KeyCum Laude

Theatre/Theater, Elementary Education

Activities and Societies: Gamma Phi Beta