Omar Carrillo Email & Phone Number

Los Angeles, Ca, Us

Beverly Hills, California, United States

Responded to incoming service requests, resolving and coordinating between teams to troubleshoot and diagnose all technical issues, averaging 25 daily tickets (start to close).Utilized Active Directory to coordinate new hire user access and termination requests, relative to network, hardware, and cabling configurations for over 100 employees daily.Instituted established protocols for the use of IT across departments and projects, coordinating with users across various time zones, as needed.

Evaluated and troubleshot client issues using problem-solving skills to prioritize,escalate, and track incidents to closure under pressure.Participated in regular meetings and calls with Tier 1 and Tier 3 (TechnicalManagement) support to ensure support teams are in sync and resolving issues in themost effective manner.Developed deep product knowledge on a wide array of products, across multiplelines-of-business to effectively differentiate genuine production bugs from othertechnical issues.

Carpinteria, California, United States

Summarized complex product issues succinctly and completelyfor escalation to Engineering (Tier 2) support.Identified opportunities to better empower Tier 1 supportthrough training and tools to resolve member issues as quicklyas possible.Occasionally collaborated with members and customers oncomplex issues requiring direct communication to resolve.

Coordinated project activities and tasks by tracking progress, identifying dependencies, and ensuring that deadlines were met.Assisted in resource allocation by tracking resource usage, identifying potential shortages or conflicts, and helping to resolve them (e.g. equipment, materials, personnel)Helped ensure that project deliverables met quality standards by assisting in quality assurance activities such as reviewing work products, conducting quality checks, and ensuring compliance with project requirements.

Santa Barbara, California, United States

Santa Barbara, California Area

Goleta

Initiated B2B relations with Santa Barbara Chamber of Commerce.Evaluated and prioritize possible risks with regards to organizational operations (e.g. health and safety, human resources, finance) using the best available information to mitigate risk wherever possible.Applied business intelligence and analytics to suggest and improve warehouse operations.Assessed business contract integrity, ensuring compliance with applicable state and federal corporate and consumer regulatory standards (e.g. Public Utilities Commission, Surface Transportation Board, California Commercial Code)Provided in-house support for C-Suite staff

Goleta, California

Ranked as #8 overall sales executive in 2nd sales quarter of 2017 in the Central Coast market.Managed a portfolio of 25 accounts totaling $8,000 in sales.Increased sales volume by adding 56 accounts in the Central Coast market.Met with an average of 40 clients per week consistently, resulting in an 80% client retention rate.Assisted customers with account inquiries (e.g. billing, service coverage)Provided mediation on behalf of customers with trouble contacting customer service.Generated new client accounts using solutions-based marketing models.Oversaw sales forecasting, goal setting, and performance reporting for all accounts under personal jurisdiction.

Assisted managers with weekly deliveries to be processed and prepared for sale.Involved with direct improvement of sales floor, employing creative sales techniques in order to meet daily sales goals.Organized invoices and purchase orders for efficient inventory management

Santa Barbara, California Area

Received and unloaded an average of 25 inventory totes during morning shipment deliveries.Prepared and organized store for daily operations in tandem with department management and visual supervisors.Consulted customers on trending fashion in accordance with seasonal sales goals.

Goleta, Ca

Assisted with member services and front door carry-out requests.Provided customer service and assistance to members at register cashier's during checkouts.Consolidated night merchandise and prepared warehouse for morning operations.

Goleta, Ca

Coordinated diverse staff of 12+ (2-3 daily) through daily tasks and projects assigned by senior management.Prepared weekly theater reports to be mailed to corporate office, including payroll analyses, projected revenue figures, and employee schedules.Mediated customer concerns with regards to service, environment, and technical issues.Assisted as a projectionist for the Santa Barbara Film Festival, working in tandem with filmmakers and event staff.

Bachelor’S Degree, International/Global Studies

Activities and Societies: Theta Nu Kappa, Multicultural and Acadamic Fraternity; UCSB Technology Management Program; National Society.

Associate'S Of Science, Computer Science