CUSTOMER SERVICE PROFESSIONAL Profile More than 12 years’ successful experience in customer service and support with recognized strengths in, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Responsible for global trade show planning and organizing. Possess solid computer skills.Microsoft Excel, QuickBooks, Microsoft Word, and Act.Ability to train, motivate, and supervise customer service employees.A team player, acknowledged as “Total Quality Customer Service Professional.”Answer multi line phone system Mass emailingQuickBooks reportsManaging more than 500 customers both domestic and internationally Multi tasking and attention to detailSales order entryQuotes and detail check pointsSynopsis of Achievements Proactive planning led to notable increase in morale in all departments.Created customer satisfaction survey, drastically reducing potential problems.Consistently brought on customers domestically and internationally That helped to grow our overall revenue. Employment Bullet Tools, Hayden, ID 2008 - Present Customer Service ManagerWork with 500 customers internationally and domestic Support sales reps in opening new accounts and upgrading existing service.Quickly and effectively solve customer challenges.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Answering a multi line phone systemResponsible for Trade show planning internationally and domesticMade 50 Customer Service calls daily to ensure they were always up to date and current on all products and changes