With over 20 Years of experience in the IT Industry. In the past years, I'm experienced helping SMBs to MNCs to deploy Document/Information/Content management solutions with workflow processes to improve their information availability and productivity. I have strong communication and troubleshooting skills with a patient heart which help me succeed to help customers to make their needs from ideas to reality. Working with different units makes me understand a lot of business processes, pain points, management mindset, and what actual users looking for. with my background, I easily transform business requirements into system requirements. I believed that my success factor with Responsibility, Supportive, Positive, and Creative thinking, makes customers like me and lets me stand out!