Océane Plateaux Email & Phone Number

Luxembourg

Luxembourg

- Personnel administration (contracts, absence tracking, etc.)- Providing HR consulting and coaching on various aspects (people and cultural issues, legal aspects of employment etc.)• Collaborate with payroll providers to ensure accurate and timely processing of payroll for employees- Processing and analyzing staff-related data to produce HR reports- Creating the annual budget forecast- Actively involved in various projects, process improvement actions, communications… Show more - Personnel administration (contracts, absence tracking, etc.)- Providing HR consulting and coaching on various aspects (people and cultural issues, legal aspects of employment etc.)• Collaborate with payroll providers to ensure accurate and timely processing of payroll for employees- Processing and analyzing staff-related data to produce HR reports- Creating the annual budget forecast- Actively involved in various projects, process improvement actions, communications, development plans Show less

Luxembourg

- Monitor recruitment processes and ensure relations with candidates - Offer an optimal & welcoming onboarding experience - Setting up the annual professional training plan - Centralize & maintain all employees’ personal & professional information - Control and monitor operational schedules- Contribute to the development of the employer brand

Luxembourg

- Manage housekeeping operations- Forecast needs and adjuste staffing levels as required- Inspection of the suites and common areas- Traine and develop staff to meet company requirements- Control, order and maintain housekeeping stock- Handle special guest request- Manage the Laundry service- Interview and hire new employees- Leads projects : New VIP procedure, new set up in rooms, training procedure etc.

Luxembourg

- Housekeeping Manager replacement

Luxembourg

- Inspection of the suites and common areas- Handle special guest request- Setting up and monitoring maintenance work

Kalgoorlie, Western Australia, Australie

- Taking Customer orders and delivering food and beverages- Making menu recommendations, answering questions etc.- Provide excellent wait service-Making coffee and others drinks- Processing bill payments- Maintain a neat and clean dining area

Kalgoorlie, Western Australia, Australia

- In charge of Check-in, Check-out, Mailing (Opera PMS)- Taking reservations by mail and over the phone (for the rooms and the restaurant)- Manage housekeeping team

Paris - France

- Inspection of the suites and common areas- Manage housekeeping team

Rueil-Malmaison – France

Front Office- Ability to work autonomously: in charge of Check-in, Check-out, Mailing (Opera PMS)- Dealing with guests’ requests politely and efficiently- In charge of accounting debtors to optimize the hotel revenue- Controlling the inventory and proceeding to the necessary orders for the Reception and the Housekeeping services- Taking reservations by mail and over the phone (for the rooms and the restaurant)- In charge of the new receptionists trainingNight… Show more Front Office- Ability to work autonomously: in charge of Check-in, Check-out, Mailing (Opera PMS)- Dealing with guests’ requests politely and efficiently- In charge of accounting debtors to optimize the hotel revenue- Controlling the inventory and proceeding to the necessary orders for the Reception and the Housekeeping services- Taking reservations by mail and over the phone (for the rooms and the restaurant)- In charge of the new receptionists trainingNight Audit- Proceeding to the closing of accounts at the end of the day (for the reception and the restaurant)- Checking all files and rates for each reservation- Preparing the daily arrivals and the group files- Creating new codes rates if neededHousekeeping- Organizing the daily work by dividing up the floors between the Housekeepers (stays over, departures, arrivals etc.)- Ensuring the highest standard of cleanliness in rooms and public areas- Dealing with the subcontracting company - Listing lost and found items (following the internal procedure)- Making sure that all the procedures for VIP guests have been followed- Participating in the teamwork if needed (cleaning of rooms, etc ...)- Checking if the 4 stars’ standards of the Hotel are well applied Show less

Paris – France

- Taking groups and individual reservations over the phone, by e-mail or face to face- Creating quotes and seminars contracts for group’s requests- Negotiating with the Tour Operators in order to settle on new contracts for 2015

Paris – France

- In charge of arrivals and departures of the clients- Ensuring comfort, satisfaction and safety of the guests and dealing with all kind of requests - Introducing all the hotel services to potential customers and doing site seeing of the rooms (to make up-sells)

Caen – France

- Organizing internal events such as : An exhibit of photos (which have been taken by the staff) A race against the breast cancer (1800 people)- Writing articles for the web-site of the General Council and for the internal newsletter- Participating in a variety of planning and development activities- Assists with the coordination and facilitation of special events, meetings, and activities for the purpose of ensuring these activities are well… Show more - Organizing internal events such as : An exhibit of photos (which have been taken by the staff) A race against the breast cancer (1800 people)- Writing articles for the web-site of the General Council and for the internal newsletter- Participating in a variety of planning and development activities- Assists with the coordination and facilitation of special events, meetings, and activities for the purpose of ensuring these activities are well planned and operate smoothly- Editing various documents such as brochures, flyers, posters... Show less

Gestion Des Ressources Humaines

• Administration du personnel (éléments de rémunérations, calcul des salaires, sécurité sociale) • Droit du travail • Recrutement.

Master Degree In Hospitality Management - 2016, Hospitality

Relevant courses: - Marketing in the Hospitality field - Finance - Project Management - Business Plan - Yield Management - E-Business

Bachelor Of Business Administration "In Hospitality Management, Hospitality

Relevant courses : - Strategies in Tourism - Customer Relation Management - European Law - Negotiations

Diploma Of Higher Education In Communication, Communication

Relevant courses: - Communication Theories - Commercial Negotiations