In short, we look after the projects, processes and people for digital teams. More specifically, creative agencies outsource their admin, bookkeeping, operations, and project management to our trusted team. That way they can focus on the creative strategy and business development. We've successfully saved founders and teams countless hours of time and costs by taking care of the busy work, so they can get back to the real work.Clients include Nervous System Mastery, Leadership that Heals the World, Sable Ventures, The Unmistakables, Good Rebels, 100%Open, Driftime® Media, Centrd Life, The Merit Club, Curious Humans and Tomas Laurinavicius.

https://www.franziskagonder.com/

100%Open creates new products and services by connecting large organisations to the best people, ideas and technologies in the world. In a nutshell, we help the suits collaborate with the sneakers. This is open innovation and it’s more efficient, creative and faster than innovating on your own. 100%Open programmes have delivered a minimum 10x return on investment for the following clients: UBS, ICRC, Unilever, Innovate UK, Nissan, Carlsberg, Interface, LEGO, E.ON, P&G, EE, Dstl and EPFL.As the Operations Manager, I wear a lot of hats within the organisation, including:PA to the CEO: Co-ordinating a busy calendar, including organising new business, project and internal meetings and organising national and international travel for the CEO. Finance manager: As the financial controller of the small business, I'm responsible for managing conversations around profitability across multiple projects and within the organisation, advising the CEO and board on important financial metricsAlongside keeping the finances ticking, I'm also responsible for managing the cash flow, issuing client invoices, processing supplier invoices, managing payment runs and keeping systems updated. Office manager: Managing business policy renewals as well as supporting with new business procurement, managing an upcoming office move and maintaining our office space, including liaising with various providers. Highlights: - The creation of a multi-faceted finance dashboard, allowing for a clear picture on the financial health of projects and the company alike- The successful transfer of the operations of the team from one software platform to another- I enjoy being as helpful as possible wherever it is needed. As a small business, everyone has a large role to play and I love being adaptable to the business' needs.

The Challenge is a provider of the NCS programme which is a government-backed and funded programme established in 2011 to help build a more cohesive, mobile and engaged society. By bringing together young people from different backgrounds for a unique shared experience, NCS helps them to become better individuals and, in turn, better citizens with a greater sense of purpose, optimism and belonging.As Programme Manager, I supported the team responsible for the setup and delivery of the NCS programme across Surrey, creating meaningful results through influencing people and teams to achieve success. Key highlights in this role: - Co-ordinated and hosted the Graduation ceremony for the Surrey region, presenting to 800 young people and their parents- Project-managed the development of nationally-distributed operation manuals and resources- Supported the Assistant Programme Manager team to build and maintain relationships with external charity partners- Liaised with key teams across the organisation to reconcile resources and equipment and designed an efficient supplies process- Reviewed and improved the seasonal staff onboarding process

During the final phase of their NCS journey (a summer programme for 15-17 year olds), teams of young people work with a local charity partner to create a social action campaign, which involves designing and delivering a sponsorship and campaign event and a volunteer day. As Social Action Manager I was the most senior member of staff on the ground of the programme, where I was responsible for directing the logistical, pastoral and administrative functions of the programme and managing a staff team of 10. Key highlights in this role: - Inspired and motivated teams and their mentors (seasonal staff) to create positive change in their local community, raising a total of £33,000 for local charities- Empowered seasonal staff to develop and grow as leaders, through effective feedback and direction- Supported young people and staff with additional support needs thus creating an inclusive programme- Successfully delivered curriculum in an engaging way through lectures, workshops and group sessions in topics centred around social action and project management skills- Reconciled sponsorship money and petty cash

Owning the administration function for the sales team, providing support to the Accounts Managers and Sales Associates through creating an ecosystem for leads to be converted into sales. I saw the role evolve into an all-encompassing production of yearly reports used by external stakeholders, generation of sophisticated documentation for a variety of key internal functions, and also the co-ordination of resources and documents for daily sales events. I loved having the opportunity to create streamlined operational processes, for both the wider teams and the Sales Administrator role and also having the opportunity to support the sales team with sales-based tasks, including calling leads and attending sales events.

Owning the administration function of the NCS programme in Surrey, I was the first point of contact for delivery staff on the ground of the programme, recording all incidents and passing to the relevant party. Alongside answering calls, I directly supported a host of Programme Leaders (24 in total), preparing all documentation and resources required to run the programme successfully. I loved seeing the potential this role could have within the Programmes team, and was honoured to work with the Senior Programme Manager to further develop and establish the role within the Programmes team, which created an impact on a local and global level.

Pallant Independent is an independent financial advisers, specialising in tax, pensions, estate planning and family protection. Working alongside the Operations Manager, I supported with the day-to-day operations of the small business. Being the first work experience out of school, Pallant became my playground in building an understanding of business, what is required to run an efficient and effective back-office operation, as well as working with high-performance individuals and building effective communications and relationships. Acting as Personal Assistant to the Director, I gained valuable skills in managing a busy business owner.