Operations Manager
Current1. Department Leadership: Provide Leadership and management oversight for the operations department.2. Change Management: Implement and manage IT/business process change and ensure seamless process/service changes with minimal risk to business operations.3. Service Improvement: Continuously evaluate service/process performance, identify areas for improvement and implement enhancements that improve service efficiency and effectiveness.4. Procurement and Supplier Management: Collaborate with vendors and service providers to ensure they deliver as per agreed service levels commitments. Implemented asset buy back program with supplier thereby reducing loan write-off value.5. Integrated core banking system with MTN Mobile Money6. Ensure compliance with relevant industry regulations and security standards.