O.C. Hailey Email & Phone Number

Dallas/Fort Worth Area

Act as the liaison to business operations partners to deliver and exceed client expectations. Also responsible for developing sales prospects and new client development. This new role allows me to utilize my past operations experience, my ability to work through issues and my ability to develop relationships to identify new logos and bring them into the corporate portfolio

Dallas/Fort Worth Area

Responsible for all programs in the DFW area. With over 650 seats and approximately 750 employees, we service three major companies and their specific technical needs. This $35M+ operation has won multiple awards from our clients and we are known to be an innovative group who understands partnering and employee engagement.Our aim is to keep it simple, come to work, work hard, take care of our customers and excel in each and every interaction.

North Richland Hills, Texas, United States

Arlington Texas

. Grew "call center" of 15 to 150+. Wrote scripts in partnership with clients for all sales programs. Added direct reports and additional support staff as frontline numbers grew. Developed training material for each leadership level. Partnered with sales leaders on sales calls to add new logos.. Represented company in various community events

Responsible for a 100 seat call center operating 16 hours a day. This inbound/outbound telecenter conducts multiple campaigns for various clients including Comcast and Time Warner. Under my leadership center has accomplished the following:• Increased revenue 20% the first year and 24% the second year• Redesigned selection process• Improved average tenure of center from 3 months to 17 months• Created mentor program to improve agent retention• Improved sales results 10% each… Show more Responsible for a 100 seat call center operating 16 hours a day. This inbound/outbound telecenter conducts multiple campaigns for various clients including Comcast and Time Warner. Under my leadership center has accomplished the following:• Increased revenue 20% the first year and 24% the second year• Redesigned selection process• Improved average tenure of center from 3 months to 17 months• Created mentor program to improve agent retention• Improved sales results 10% each year• Improved center efficiency by 38% resulting in allowing center to add additional campaigns without increasing number of agents. Show less

. Sales and service support for 600+ agents in three states. Lead the 400+ call center personnel to exceed all company metrics. Created market team support platform for our agents which was duplicated in all other support centers.. Managed the $20M budget . During this time, we met all KPI's and never missed budget!