General management and engineer in charge.Chassot Engenharia is specialized in power energy cost reduction using solar photovoltaic systems.

Engineer in charge.

Energy equipment development to telecom, technical sales, electrical projects and HR management. Receive inquiry, RFQ and prepare technical quotes of services and products related to uninterruptible energy applied to telecom carriers. Responsible for a R$ 2 mi/year business.

Depot repair supervisor responsible for: - Service contract management; - Service quotation; - Inventory and stock planning; - Team management (4 technician).

Industrial installation and power distribution products project and manufacturing.

Engineer in charge for Chromatography, Mass Spectrometry and Elemental Analysis business.

Head of Field, Remote, direct and indirect Service, Depot Repair, service sales and backoffice operations in Latam at Chromatography and Mass Spectrometry business.Responsible for strategic plan, P&L analysis and control, design and implement new go-to market for all region including add and removal of strategical basis focus on business growth, seeking a better customer experience and bringing new revenue sources plus increasing bad performers.Main achievements: - Design… Show more Head of Field, Remote, direct and indirect Service, Depot Repair, service sales and backoffice operations in Latam at Chromatography and Mass Spectrometry business.Responsible for strategic plan, P&L analysis and control, design and implement new go-to market for all region including add and removal of strategical basis focus on business growth, seeking a better customer experience and bringing new revenue sources plus increasing bad performers.Main achievements: - Design, implement and deployment new territory account management for FSEs in Brazil; - Evaluate and adjust service through channels at LATAM; - Double digit revenue and bookings growth in 2021; - Create, training and implement full-service department dashboard, providing accurate and critical data to support strategic decision; - Plan and implement key projects at big accounts in Hermes Pardini (4 new LC-MS), Fleury (3 LC-MS and 2 ICPMS), DB (LC-MS) and Caeptox (ICPMS and GC-MS). Show less

Head of Field and Remote Service and Depot Repair operations in Brazil at Life Sciences Solutions.Responsible for developing and manage 16 HCs team based in different cities of the country in charge of technical services throughout Brazil.Main achievments: - Consistent double digit revenue growth over 3 years; - Plan and deployment of strategy to expand FSEs descentralization creating 4 new bases, reducing response time, saving travel costs and improving customer… Show more Head of Field and Remote Service and Depot Repair operations in Brazil at Life Sciences Solutions.Responsible for developing and manage 16 HCs team based in different cities of the country in charge of technical services throughout Brazil.Main achievments: - Consistent double digit revenue growth over 3 years; - Plan and deployment of strategy to expand FSEs descentralization creating 4 new bases, reducing response time, saving travel costs and improving customer satisfaction; - Build a solid and high performance team responsible to deliver the best in class service support over COVID-19 pandemic in Brazil being recognized as a benchmark on NPS metrics with 92 in 2020.Working in sinergy with service backoffice, commercial and support team in a matricial organization, responsible for: - World Class Service delivery; - External and internal customer satisfaction; - Management and development of high performance team; - Develop, adapt and implement of local and global service business strategy in Brazil market; - Workload KPIs; - OPEX controll; - Absorption revenue; - +USD 3,5MM/yr Service sales revenue, including pre-sales consulting and accurate forecasting; - Spare parts provision and inventory; - T&M and deferred revenue forecast; - Service call management; - Contract management; - Project management; - Pursue, propose, implement and monitoring process improvement. Show less

Supervisioning a 9 field service engineer (FSE) team based in different cities of the country in charge of technical services throughout Brazil at Life Sciences Solutions.Working in sinergy with service backoffice, commercial and support team in a matricial organization, responsible for: - Workload KPIs; - OPEX controll; - Absorption revenue; - Service sales revenue; - Spare parts provision and inventory; - T&M and deferred revenue forecast; - Service call… Show more Supervisioning a 9 field service engineer (FSE) team based in different cities of the country in charge of technical services throughout Brazil at Life Sciences Solutions.Working in sinergy with service backoffice, commercial and support team in a matricial organization, responsible for: - Workload KPIs; - OPEX controll; - Absorption revenue; - Service sales revenue; - Spare parts provision and inventory; - T&M and deferred revenue forecast; - Service call management; - Contract management; - Team management and development; - Project management.Also service in Rio Grande do Sul state, especially in next generation sequencing , Giving support to all national territory and Latin America as a specialist in Ion Torrent technology. Show less

Sr. Field engineer in charge of Brazil's south region customers and Ion Torrent instruments throughout Latin America. Also providing remote and onsite support to all plattaforms in Brazil and Latin America.

Initially (06/2012 to 02/2014) at Life Technologies, acquired by Thermo Fisher Scientific.Field engineer in charge of Brazil's south region customers and Ion Torrent instruments throughout Latin America. Also providing remote and onsite support to all plattaforms in Brazil and Latin America.

Teacher of Electronics Technician course.

Develop, install and service of automated system to purified water used in pharmaceutical and comestic industries.

Test of automotive alarms.

Installation, maintenance and configuration of telephone exchanges.

Printed circuit board and power distribution board production, assembly and test.

SENAI quota.