Engage productively to ensure delivery of world-class customer service by addressing client requests within time constraints. Cultivate and nurture long-term client relationships through effective interpersonal and communication skills, fostering trust and loyalty. Oversee end-to-end operations of web platform to direct establishment and expansion of unique gastronomic experience company. Deliver luxury services by developing deep understanding of client preferences and requirements. Examine… Show more Engage productively to ensure delivery of world-class customer service by addressing client requests within time constraints. Cultivate and nurture long-term client relationships through effective interpersonal and communication skills, fostering trust and loyalty. Oversee end-to-end operations of web platform to direct establishment and expansion of unique gastronomic experience company. Deliver luxury services by developing deep understanding of client preferences and requirements. Examine areas of excellence and provided valuable coaching for further development by conducting performance evaluations of staff members.• Coordinated up to four weekly events of various sizes, ranging from intimate gatherings to large-scale affairs with 300+ guests, demonstrating exceptional project management and strategic planning skills.• Established collaborative and harmonious work environment by forming and maintaining strong working relationships with colleagues and leadership teams.• Attained knowledge of current as well as emerging F&B industry regulations and policies while staying up-to-date with latest trends and best practices. Show less

Enhance overall customer experience by advising business leaders and stakeholders on menu development, conducting layout analysis, and optimizing interior design. Deliver high-quality consulting services to various hospitality concepts, including restaurants, coffee shops, and bars. Facilitate business owners in creating brand awareness by assisting with social media strategies, marketing campaigns, and promotional activities. Orchestrate pre-opening walk-throughs with clients, ensuring smooth… Show more Enhance overall customer experience by advising business leaders and stakeholders on menu development, conducting layout analysis, and optimizing interior design. Deliver high-quality consulting services to various hospitality concepts, including restaurants, coffee shops, and bars. Facilitate business owners in creating brand awareness by assisting with social media strategies, marketing campaigns, and promotional activities. Orchestrate pre-opening walk-throughs with clients, ensuring smooth and successful launch. Generate excitement and attract customers through proactive participation in grand openings. Involve in ongoing outreach and communication with clients during operational stages, addressing any concerns, and providing ongoing support. Evaluate performance of overall functions by conducting audits, inspections, and assessments.• Promoted revenue growth for established businesses by successfully implementing new menus, conducting cost analysis and revision, and initiating procedures to improve operational efficiency.• Drove operational excellence by training and mentoring diverse teams, fostering culture of continuous improvement.• Launched over 20+ restaurants, contributing to success and profitability. Show less

Cultivated effective training and development programs to boost skills and performance of department leaders and staff. Steered all aspects of hotel planning, banquets, events, catering, sales, meetings, guest relations, P&L analysis, and daily operations through cross-functional collaboration with F&B team of 10-line colleagues and 15 on-call staff.• Gained significant 24% decrease in hotel F&B costs within six-month period by executing strategic measures in inventory control, negotiating… Show more Cultivated effective training and development programs to boost skills and performance of department leaders and staff. Steered all aspects of hotel planning, banquets, events, catering, sales, meetings, guest relations, P&L analysis, and daily operations through cross-functional collaboration with F&B team of 10-line colleagues and 15 on-call staff.• Gained significant 24% decrease in hotel F&B costs within six-month period by executing strategic measures in inventory control, negotiating new vendor contracts, and establishing promotional agreements with vendors.• Achieved Conde Nast's Editor's Choice Award for remarkable performance in World Luxury Hotel Destination within notable timeframe of one and half years.• Enabled hotel's achievement of winning prestigious title of best luxury boutique hotel in Caribbean in less than two years through exceptional leadership.• Accelerated restaurant bookings by 35% within five months by promoting events and creating unique menu items to delight regular guests. Show less

Maintained strict adherence to safety, sanitation, and service standards, assuring compliance with five-star and five-diamond expectations. Administered various aspects of day-to-day operations, including scheduling, labor cost analysis, payroll coordination, private events, and daily requisitions. Presented efficient cost management techniques by lowering turnover, reducing expenses, and bringing on new suppliers that materially improved revenue and overall profitability. Developed and… Show more Maintained strict adherence to safety, sanitation, and service standards, assuring compliance with five-star and five-diamond expectations. Administered various aspects of day-to-day operations, including scheduling, labor cost analysis, payroll coordination, private events, and daily requisitions. Presented efficient cost management techniques by lowering turnover, reducing expenses, and bringing on new suppliers that materially improved revenue and overall profitability. Developed and implemented comprehensive staff training and development program for high-performing team of 36 employees. Show less

•Master of Business Administration in Hospitality Management with Marketing.Academic Projects at Connaught Hotel London: •Improve their overall guest services for Butler Service - Findings and suggestions were implemented hotel-wide.• Ensure that even without having to ask the guest’s name, the staff can recognize and greet every guest by their last name, even on the first visit.•Dissertation: “Exploring Luxury Tourists’ Behaviour of Sustainable Practices in Ecuador”.

• Responsible for all equipment for restaurants, bakeries, and small-scale hotels. • Working closely with the manufacturing unit, making suggestions for better product development. • Responsible for developing and maintaining productive relationships with suppliers including salespersons, manufacturers, and fabricators.

• Developed a thorough and advanced program for final semester students that exemplify their skills in real restaurant simulation, technical culinary principles, safety & sanitation, and Ecuadorian cuisine.

•Responsible for the production of garde manger, hot meals and snacks for both large and small parties, of up to 800 guests. Internship.

Fine Dining Restaurant Internship.