Technical Support Engineer
Current* Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients.• Enhance and exchange best-practice knowledge in areas like Azure MFA, Identity Protection Management, PIM, Azure AD Connect, AD Connect Cloud Sync, Auditing, and Reporting among Azure technical and partner groups.• Using collaboration, troubleshooting best practices, and transparency within and between teams, brainstorm, troubleshoot, and solve customer technical issues.• Providing technical support on Azure Active Directory Administration, Azure AD Connect, Azure AD Cloud Sync, Self-Service Password Reset (SSPR), Multi-Factor Authentication (MFA), Conditional Access, Active Directory (on-premises), SSO, Azure Identity Protection, Microsoft Office 365 Identity, Azure Identity Protection.• Used metrics to monitor application and infrastructure performance.• Providing a 24x7 cloud operation support on-call schedule as part of a global SaaS operation team.• Proper logging and documentation of all technical issues.• Experienced in providing support for windows servers (2012, 2012R2, 2016, 2019), Virtual machines.