Head Of Customer Strategy And Product Support
CurrentI am co-creating and enabling an enterprise journey towards a customer-centric culture underpinned by customer excellence, leadership and technology. This includes a realignment of strategy and metrics, optimisation of customer relationship management, re-evaluation of our customer value model and focus on customer experience design. The role also involves product ownership of our customer digital channel. In order to enable these outcomes, We will focus on an integrated customer model (One… Show more I am co-creating and enabling an enterprise journey towards a customer-centric culture underpinned by customer excellence, leadership and technology. This includes a realignment of strategy and metrics, optimisation of customer relationship management, re-evaluation of our customer value model and focus on customer experience design. The role also involves product ownership of our customer digital channel. In order to enable these outcomes, We will focus on an integrated customer model (One SBV), customer-centric capabilities, integrated design and employee enablement to enable truly customer-oriented outcomes. To sustain change, we will focus on holistic journey management - not just understanding of the journey, but employee enablement while connecting with the vision, values and culture of customer excellence. Show less