Lisa Ferguson Email & Phone Number

Melbourne, Vic, Au

After almost 5 years with Bendigo & Adelaide Bank I’ve decided to take a career break to refresh and recharge. It has been an absolute privilege working with such a passionate and talented group of people during this time of significant business and technology transformation. I’m very proud to look back at what we achieved together, which has been remarkable. Now looking forward to what new adventures 2025 has to offer.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Accountable for Multi million dollar budget, team of ~30+ 24+ projects.Some highlights:Led the working group to translate the Digital strategy into an implementation plan.Designed and established the Digital program to enable the delivery of AEMO’s Digital strategy.Recruited project professionals, established new program governance and reportingDelivered on initial key Digital prioritiesWorked closely with executive stakeholders including the CDTO as the primary… Show more Accountable for Multi million dollar budget, team of ~30+ 24+ projects.Some highlights:Led the working group to translate the Digital strategy into an implementation plan.Designed and established the Digital program to enable the delivery of AEMO’s Digital strategy.Recruited project professionals, established new program governance and reportingDelivered on initial key Digital prioritiesWorked closely with executive stakeholders including the CDTO as the primary sponsor. Show less

This role will lead the development of clear business end-state positions for capabilities which will be delivered through NAB's Banking Platform, drive the development of core banking roadmaps (sequence) to end-state, and provide elaborated requirements to platform product strategy & engineering teams that deliver on future sequencing objectives.

Melbourne, Australia

Oct 15 to Sept 16 Project planning / shaping for the Enterprise & Corporate Services delivery portfolio including: Business Managed IT(BMIT) - established planning process and program to identify high risk and remediation approaches De- risk Siebel strategic approach CRM sales and servicing proposal development and approval Group People strategy - shaped the HR Information System(HRIS) project and secured funding Oct 14 to Dec 15 Program Director Technology… Show more Oct 15 to Sept 16 Project planning / shaping for the Enterprise & Corporate Services delivery portfolio including: Business Managed IT(BMIT) - established planning process and program to identify high risk and remediation approaches De- risk Siebel strategic approach CRM sales and servicing proposal development and approval Group People strategy - shaped the HR Information System(HRIS) project and secured funding Oct 14 to Dec 15 Program Director Technology Capacity, Risk & Refresh(CRR) programApr 13 to Sept 14 - East Melbourne Application Migration program.Lead a Delivery Planning activity that involved technical assessments of IT systems which in turn enabled the program to produce an Application Migration Migration Roadmap - represented in the form of some 300+ migration projects, delivery timeframes and budget required to execute. The assessment team comprised NAB architects, project managers and project analysts.The Scope of this work was NAB enterprise wide - engaging with over 400 technology resources and assessing over 800 Applications. The program then moved straight into Delivery Execution and is now fully mobilised.From March 2014 - represented the program as the Lead for Governance and Stakeholder management. Developed and implemented the program governance framework in March. Chair of nine project governance forums - predominantly engaging with NAB's Heads of Technology and their technology managers (EAD&T, Cust Tech, Products & Markets and IT Security). Also Chair of the Migration Working Party to faciliate the identifcation and treatment of delivery concerns (people, process and technology). Show less

Melbourne, Australia

Accountable for mobilisation and delivery of IT Infrastructure Services sponsored capital projects (~$100M) and maximising business value and return on IT capital investments.

Melbourne, Australia

Accountable for the strategic and business planning function for IT Infrastructure Services.

Melbourne, Australia

Corporate Productivity initiative focused on IT optimisation - lead the opportunitity identification and feasibility study to quantify the benefits of server virtualisation.Managed server migration program to move application workloads from dedicated physical server platform to shared virtualised platform - resulting in lower costs to maintain and support.Implemented first automated provisioning solution for infrastructure services (x86 virtual machines) -2011

Melbourne, Australia

The IT Command Centre incorporated the IT Platform Operations function and the group was renamed as IT Operations within Service Management. Role accountability remained unchanged. People leader of a team of nine.Accountable for managing the operational budget $6m comprising core team of 30; recruitment; communications and performance reporting and analysis and governance.

Melbourne, Australia

Designed and established the IT Command Centre. Was a key member of the leadership team. The purpose of the Centre was to manage the successful deployment of IT change due to IT Transformation and the operation was to be in place for a two year period TRiP through to TR3+The success of the operations was acknowledged by then Executive Director John McInerney and IT Advisor Tom Lamming in June 2008.

Melbourne, Australia

Accountable for communications, development of annual Business Plan and business performance tracking for the IT function "Business Relationship Management" (team of ~100 accountable for the end to end development and performance of IT systems)Originally appointed to position of Business Operations Development Manager within the CIO TCM stream and then we merged the CIO streams into one BRM group within IT.

Its - Front Of House Solution Centre

Achievements:-­ Established cross company customer management team(CMT) forum and defined the ITS Voice Signature e-Quality Program of Work valued at $8m ­ Engaged Internal and external ITS groups to develop a customised TDP framework for project delivery on Voice Signature & Coaching tool systems with the aim to minimise business risk and run multiple deployments in parallel to meet business demand­ Managed the FOH Channels CSC responsibility to the Customer Access Program of work… Show more Achievements:-­ Established cross company customer management team(CMT) forum and defined the ITS Voice Signature e-Quality Program of Work valued at $8m ­ Engaged Internal and external ITS groups to develop a customised TDP framework for project delivery on Voice Signature & Coaching tool systems with the aim to minimise business risk and run multiple deployments in parallel to meet business demand­ Managed the FOH Channels CSC responsibility to the Customer Access Program of work and delivered on BI-11147.3 Prepaid Activations Voice Portal for existing customers­ Lead the review of a Resource Planning Process working with Program Office Managers within the Customised Solution Centre Org. which resulted in standardisation of the classification of work and improved management information reporting on resource forecasting­ Worked with Business & IT stakeholders to establish an ITS Bigpond Rebuild governance Group to consider the system impacts of cross company initiatives Show less

Melbourne

Took on role in Telstra TC&M to establish and run the Project Office for a large business lead IT initiative called "Empowering the Points of Sale" EPoS. I designed the project office function and then recruited and manged the function for 12 months.

Melbourne Area, Australia

Initially engaged for 8 week assignment to Project Manage a Helpdesk project across the Academic Schools. I was then asked to work on the "AMS" project to help deal with the crisis of a failed system implementation. I redefined the program of work and managed the project office and governance.

Melbourne, Australia

IT Lead with dotted line reporting line to the VP Sales. Role encompassed BU Portfolio management - developed the annual IT program and had end to end accountability for delivery. Direct responsibility for IT program and budgets and managed virtual IT teams - vendors and internal development teams. Required assessment of new call centre technologies and present business opportunities.- Managed the IT component of an IT Staff relocation project to consolidate two Melbourne offices over a two… Show more IT Lead with dotted line reporting line to the VP Sales. Role encompassed BU Portfolio management - developed the annual IT program and had end to end accountability for delivery. Direct responsibility for IT program and budgets and managed virtual IT teams - vendors and internal development teams. Required assessment of new call centre technologies and present business opportunities.- Managed the IT component of an IT Staff relocation project to consolidate two Melbourne offices over a two month period, and the successful implementation and cutover to Ansett’s first phase CRM database. The $2m+ project was managed to budget with system development coordinated between internal and external parties.­-Managed the design and implementation of an internal Revenue Reporting solution to support correct revenue collection from business partners and prevent revenue leakage. The three-month project enabled collection of a projected $5m worth of revenue.­- Developed IT integration roadmaps to rationalize AirNZ and Ansett customer and sales systems Show less

Melbourne, Australia

Accountable for the Victorian state team and our customers (8 Councils across CBD and country victoria)Managed the contracts and delivery of IT services on behalf of Sanderson to the Councils. I hosted Special Interest Group forums, ran contract review meetings, managed issues and managed the project plans per site and assigned specialist IT resources as required - software engineers, business analysts, testers and trainers. I also was able to deliver services as required - training on the… Show more Accountable for the Victorian state team and our customers (8 Councils across CBD and country victoria)Managed the contracts and delivery of IT services on behalf of Sanderson to the Councils. I hosted Special Interest Group forums, ran contract review meetings, managed issues and managed the project plans per site and assigned specialist IT resources as required - software engineers, business analysts, testers and trainers. I also was able to deliver services as required - training on the systems and requirements gathering. Show less