Aaron O'Connor Email & Phone Number

Greater Los Angeles Area

Burbank, CA

• Extensive experience with Microsoft Power Point and Excel, utilizing data filters, pivot tables, and macro development.
• Triage and troubleshoot issues including API support, ad serving, web analytics and implementation, billing technical issues
• Effectively and efficiently communicate status updates and resolutions of technical escalations from engineering, to account managers and advertisers
• Experience with Salesforce and Siebel utilizing as a ticket managing system for technical escalations
• Update and add documentation to knowledge base as new information and processes become available
• Work closely with multiple groups across organization, including; Sales organization, billing engineering, product support engineering, and Microsoft BingAds support

Burbank, CA

• Investigate escalations from sales and customer service regarding unusual/excessive traffic spikes
• Review click activity reports, analyzing data, to assist in identifying unusual trends
• Escalate to Loss Prevention team, and communicate findings to clients and account managers
• Assist with advertisers installing analytics java script to help identify quality traffic

Burbank, CA

• Triaging escalations for the following Yahoo! Properties: Yahoo! Publisher Network, Yahoo! Local, Yahoo! Product Support (Shopping), and Yahoo! Search Submit.
• Assisting both advertisers and publishers with both technical and billing related issues