Aaron O'Connor Email & Phone Number

Greater Los Angeles Area

Burbank, Ca

• Extensive experience with Microsoft Power Point and Excel, utilizing data filters, pivot tables, and macro development.• Triage and troubleshoot issues including API support, ad serving, web analytics and implementation, billing technical issues• Effectively and efficiently communicate status updates and resolutions of technical escalations from engineering, to account managers and advertisers• Experience with Salesforce and Siebel utilizing as a ticket managing system for technical escalations• Update and add documentation to knowledge base as new information and processes become available• Work closely with multiple groups across organization, including; Sales organization, billing engineering, product support engineering, and Microsoft BingAds support• Strong ability to multitask, prioritize, and execute based on prioritization

Burbank, Ca

• Investigate escalations from sales and customer service regarding unusual/excessive traffic spikes• Review click activity reports, analyzing data, to assist in identifying unusual trends • Escalate to Loss Prevention team, and communicate findings to clients and account managers• Assist with advertisers installing analytics java script to help identify quality traffic

Burbank, Ca

• Triaging escalations for the following Yahoo! Properties: Yahoo! Publisher Network, Yahoo! Local, Yahoo! Product Support (Shopping), and Yahoo! Search Submit.• Assisting both advertisers and publishers with both technical and billing related issues