Coach Leadership Program Manager
𝐊𝐞𝐲 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬 & 𝐀𝐜𝐡𝐢𝐯𝐞𝐦𝐞𝐧𝐭𝐬◼️ Led a virtual team of over 250 people, including 19 managers and 3 senior leaders, at a high growth tech start-up, handling sensitive HR employee and operations matters including performance management, calibrations, corrective action, succession planning, talent acquisition, workforce planning, RIF, employee relations, disability accommodations, leaves of absence, and Workday software improvements◼️Established, optimized, and steered essential leadership development and performance management strategies yielding a 73% reduction in the need for performance interventions◼️Optimized talent mobility process resulting in 15% increase of selected candidate diversity; oversaw full life cycle recruiting efforts to include resume screening, interviewing, selection, and candidate disposition◼️Developed and implemented organizational change strategies and programs to improve employee engagement and experience, retention, company culture, DEIB, and internal mobility efforts for a virtual workforce of 3,300+◼️ Streamlined tech reporting and resolution processes as a liaison between internal Engineering, Coaching, and Business Process Outsourcing (BPO) stakeholders, resulting in increased efficiency and effectiveness