● Supported the Localization Project Management team with execution on a variety of projects, mostly for Product UI and support content● Analysed current pain points in workflows and tools, providing suggestions for improvements and piloting implementation of new processes.● Responsible for the end-to-end localization process of content within CMS and CAT tools:-Briefed linguists by providing them with documentation and context and escalated questions about thecontent to… Show more ● Supported the Localization Project Management team with execution on a variety of projects, mostly for Product UI and support content● Analysed current pain points in workflows and tools, providing suggestions for improvements and piloting implementation of new processes.● Responsible for the end-to-end localization process of content within CMS and CAT tools:-Briefed linguists by providing them with documentation and context and escalated questions about thecontent to Localization PMs.-Ensured content was translated on time and followed up with individual linguists to ensure timely delivery and tested appropriately.● Managed Localization QA testing on product UI for high visibility and complex features by collaborating with Localization project managers, i18n testing and localization vendor partners:- Ensured complete coverage of end-to-end UI flows during testing.- Monitored and addressed feature-specific queries from testers and linguists.- Validated quality of reports to ensure accurate and complete data logging.- Validated and escalated i18n bugs and worked with engineering teams to ensure timely fixes before afeature launch.● Planned and managed localization schedules, collaborating cross-functionally with other Localization PMs, Vendor Managers, Localization Vendors and Linguists to define requirements and manage timelines.● Communicated with technical and non-technical stakeholders, across multiple business units, by setting clear expectations for stakeholders and localizers, communicated instructions and ensured deadlines were met. Provided reference material and support for the localizers to ensure they were in the best conditions to produce high quality content. Show less

Localization PM for Microsoft’s website Surface.comAssisted with the delivery of global product launches and maintenance updates, bringing Microsoft's Surface Devices into 58 target locales, working with cross functional consumer and business teams, localization vendors and field reviewers.

Coordinated localization projects from Marketing, Sales, Web and Education Services teams, working with vendor companies to ensure on-time delivery of localized content at excellent quality and on brand.• Published localized web assets and built localized lookbooks.• Delivered localized assets to stakeholders and communicated status of ongoing requests to relevant teams as needed.• Acted as mediator between vendors and stakeholders to resolve any localization-related… Show more Coordinated localization projects from Marketing, Sales, Web and Education Services teams, working with vendor companies to ensure on-time delivery of localized content at excellent quality and on brand.• Published localized web assets and built localized lookbooks.• Delivered localized assets to stakeholders and communicated status of ongoing requests to relevant teams as needed.• Acted as mediator between vendors and stakeholders to resolve any localization-related queries.• Analysed content types and purpose of assets and approached all localization projects with a focus on achieving a seamless localized customer experience, working with global and regional teams to align on localization strategy.• Monitored project-related term harvesting and term base update activities and assisted with the coordination of linguistic asset maintenance projects (TM, style guide, terminology database) whenever required.• Collaborated closely with Localization Manager, followed agreed processes, pointed out opportunities for process improvements and escalated content, process or system challenges. Show less

As part of the Language Quality team, coordinated Linguistic Quality Assessment (LQA) tasks on a range of customer accounts (mainly from the Manufacturing industry) • Defined LQA schedules and plans in liaison with localization managers.• Analysed LQA scores and followed up with vendors on fails.• Produced reports with raw data, creating Pivot tables to show fail rates, error trends and other data.• Created and maintained instructions for vendors on processes and usage of… Show more As part of the Language Quality team, coordinated Linguistic Quality Assessment (LQA) tasks on a range of customer accounts (mainly from the Manufacturing industry) • Defined LQA schedules and plans in liaison with localization managers.• Analysed LQA scores and followed up with vendors on fails.• Produced reports with raw data, creating Pivot tables to show fail rates, error trends and other data.• Created and maintained instructions for vendors on processes and usage of tools.• Organised and hosted meetings between translation vendors and 3rd party reviewers, calls with client quality stakeholders and client reviewers.• Produced and contributed to client-facing presentations for QBRs.• Monitored client review results and followed up with vendors on projects where quality expectations were not met.• Analysed RCAs provided by vendors.• Provided support to vendors with regards to preventive and corrective actions.• Educated vendors on client review/LQA arbitration workflow and best practices.• Provided support to vendors during arbitration process.• Managed quality escalations from the client/PMs.• Managed escalations from vendors.• Escalated as necessary to Welocalize Language Quality Manager/Talent Program Manager.• Evaluated LQA results from vendor test translations.• Assessed CVs and resource information from vendors and provided input on suitability. Show less

In October 2016, I completed a 6-month contract at Symantec' s Shared Engineering Services where I assisted the Language Coordinators' team with the gathering and analysis of quality metrics. I was also contracted by The Standard Register (later Taylor Communications), USA, to coordinate the localization of Symantec's Q2C Operational Readiness content through a multilingual localization company (Alpha).

I was contracted by the Association of Local Authority Arts Officers (AOLAAO) to project manage the closing events of ’30 Years Artists Places’ at the Dunamaise Arts Centre in Portlaoise. The touring exhibition, which was curated by County Laois Arts Officer Muireann Ní Chonaill, celebrated 30 years of local authorities supporting the visual arts in Ireland. My job was to liaise with the Dunamaise Arts Centre, the Local Authority Arts Officers Association, guest speakers and artists for the… Show more I was contracted by the Association of Local Authority Arts Officers (AOLAAO) to project manage the closing events of ’30 Years Artists Places’ at the Dunamaise Arts Centre in Portlaoise. The touring exhibition, which was curated by County Laois Arts Officer Muireann Ní Chonaill, celebrated 30 years of local authorities supporting the visual arts in Ireland. My job was to liaise with the Dunamaise Arts Centre, the Local Authority Arts Officers Association, guest speakers and artists for the organisation of various events taking place in one specific day. The programme included a meeting of the arts officers in the morning, a panel discussion on art collections in the afternoon, and an official launch in the evening followed by a supper. In addition to the logistical aspect of the project such as catering, my job was also to arrange for adequate promotion of the exhibition (invites, press releases) and to find ways to maintain the interest of the public (through workshops with schools for instance). I also had to keep track of all payments and remain on budget. A very enjoyable experience. Show less

Account Manager (from Jan 2005)Managed a broad range of accounts for the Global Language Solutions team over the years, with a particular focus on multimedia training material, webportals, IT projects, and sales and marketing material. Introduced cost saving practices in the area of multimedia.• As a senior member of the team, appointed to manage 'Triage', i.e. profiled new internal customers in order to assess their localization needs while educating them on processes, best… Show more Account Manager (from Jan 2005)Managed a broad range of accounts for the Global Language Solutions team over the years, with a particular focus on multimedia training material, webportals, IT projects, and sales and marketing material. Introduced cost saving practices in the area of multimedia.• As a senior member of the team, appointed to manage 'Triage', i.e. profiled new internal customers in order to assess their localization needs while educating them on processes, best practices and options.• Liaised with existing customers regarding their localization needs, expectations and budget requirements.• Worked closely with the vendor management team (an MLV) to ensure smooth running of projects and adherence to schedules and budgets.• Managed customer budgets and raised POs.• Provided regular cost reports to customers.• Selected as the main point of contact with the Language Quality Services (LQS) team to define best language-related processes. • Drove new translation processes in collaboration with LQS to respond to new types of content such as SEO. Special Project Coordinator (Mar 2002 - Dec 2004)• Engaged with internal customers to assess their translation needs and report back on cost estimates and schedules.• Liaised with the internal analysis team and our internal vendor coordinators for scoping, cost analysis and scheduling.• Documented best practices in the area of multimedia localization. Show less

Weekend job at a great place where I learnt a great deal about Irish art under the guidance of gallery owner Monica Morrin. A beautiful space where we exhibited the works of artists such as Abigail O'Brien, Patrick Pye, Alice Maher, Mary Kelly, Gerald Davis (who as a gallery owner himself became a great tutor), Michael O'Dea, Lorcan Walshe, Michael Gemmell, Yanny Petters, and John Keating, to name just a few. I also introduced a new generation of artists to the gallery such as Damien Flood and… Show more Weekend job at a great place where I learnt a great deal about Irish art under the guidance of gallery owner Monica Morrin. A beautiful space where we exhibited the works of artists such as Abigail O'Brien, Patrick Pye, Alice Maher, Mary Kelly, Gerald Davis (who as a gallery owner himself became a great tutor), Michael O'Dea, Lorcan Walshe, Michael Gemmell, Yanny Petters, and John Keating, to name just a few. I also introduced a new generation of artists to the gallery such as Damien Flood and Conrad Frankel. Show less

Involved in the setting up and running of an outsourcing model for linguistic reviews. • Elaborated training materials for vendor (Berlitz LQS).• Managed the outsourcing of material (software, help, web, documentation and terminology) for Quality Assurance reviews for various languages.• Allocated tasks to resources and monitored delivery and cost reporting.

• Carried out linguistic QAs on French software, online help and printed documentation.• Managed terminology and glossary maintenance.

• Prepared localization kits for online help and printed documentation liaising with the US teams.• Monitored vendors' performance and work in progress while providing training to vendors on QA procedures.• Performed functional sanity checks on help using tools such as HelpQA and HtmlQA.

Involved in the localization (into French, Spanish and Italian) of the online help for Visual Studio 6.0, then moved to the Office 2000 team to work on the localization of the printed documentation.• Checked hand-offs from the US team before sending on to vendors, querying anomalies with the US team.• Monitored vendors' performance and work in progress, liaising with IQA (Microsoft's linguistic QA department) and Microsoft's representatives in each country concerned.• Performed… Show more Involved in the localization (into French, Spanish and Italian) of the online help for Visual Studio 6.0, then moved to the Office 2000 team to work on the localization of the printed documentation.• Checked hand-offs from the US team before sending on to vendors, querying anomalies with the US team.• Monitored vendors' performance and work in progress, liaising with IQA (Microsoft's linguistic QA department) and Microsoft's representatives in each country concerned.• Performed DTP spot checks or complete QAs, making sure that all setup, help-building (or book-building) and QA procedures were adhered to by the vendors. • Reported QA feedback to vendors and, subsequently, monitored the implementation of any required changes in accordance with project schedules.• Released postscripted localized books together with print specifications to the manufacturing department. Show less

• Carried out project evaluation, cost analysis and scheduling following brief from Sales Team.• Allocated internal and external resources and monitored their work. • Carried out DTP on printed documentation, and engineering and QA tasks on localized software and help.• Organised release to manufacturing.

• Coordinated the translation from English into French of major software localization projects.• Budgeted and scheduled projects using Lotus Notes and Microsoft Projects.• Performed linguistic sampling and QA of software, online help and printed documentation.• Carried out terminology management.

• Created TTA (Traducteurs Techniques Associés) in partnership with two other translators. • Worked for Irish localization companies, initially from France before moving back to Ireland.

• Directed the teaching department of the F.C.C (an organisation similar to the Alliance Française in Ireland).• Taught French (DELF & DALF exam preparation courses) in liaison with the Bureau d'Action Linguistique (BAL) of the French embassy.• As the Cultural Animator of the F.C.C, organised various cultural events (art exhibitions, concerts, etc.) in liaison with the Ministry of Cultural Affairs of Malawi and the Cultural Services of the French Embassy.

• Specialized in the area of software and related documentation for major localization companies.

• Translated software applications, online help and related documentation.• Trained new recruits and supervised quality control in the French department.