Ole Christian Pua Email & Phone Number

Philippines

At Babylist, we put parents first. That's not just the mission that inspired our universal baby registry experience, but it's behind everything we do. Every time we recommend a product, write an article or send a newsletter, our goal is the same: Give new and expecting parents the practical support and guidance they need to feel less overwhelmed and more confident during this exciting life stage.We've always done that in collaboration with experienced experts and medical professionals, but their work is often done behind the scenes. Now, we're excited to bring them to the forefront with the first-ever Babylist Health Advisory Board, a group of renowned doctors, researchers and other health professionals from the fields of obstetrics and gynecology, psychology, pediatrics, nutrition, and more.We'll collaborate with the Health Advisory Board, drawing on their knowledge and expertise to inform content decisions, host community-focused social events and more to help our community of expecting parents feel empowered throughout the journey to parenthood and beyond.

Davao, Davao Region, Philippines

Region Xi - Davao, Philippines

• Answers queries from customers (existing and potential) through Chat, E-mail and Phone• Subject Matter Expert – provides product specific answers to queries• Order Tracking/Shipping

Region Xi - Davao, Philippines

Region Xi - Davao, Philippines

• LinkedIn Expert – helps clients build their LinkedIn profile• Client Onboarding to our System• Subject Matter Expert - Explains documents about the product and services to the client• Weekly update conversations with client• Appointment Scheduler - Meet and set scheduled appointments with client and strategy manager. • Data input to CRM• Updating of client documents • Keeping client calendar• Interact with client to provide information about service• Admin support – provides clients assistance with the tools used for the leads. Handle and resolve client issues• Lead Generation Specialist – Generates leads through LinkedIn based on Client’s search criteria• Strategic Partner – gives advice to the client on how to increase their connections and prospects in LinkedIn

Region Xi - Davao, Philippines

- Provide positive, supportive and motivating operational leadership to a Team of 16 Customer Service Representatives. - Manage the metric attainment and quality performance of a team of 16 Customer Service Representatives. - Client Escalations/Escalated Calls - Appraise, coach and develop direct reports to attain and exceed performance objectives.

Region Xi - Davao, Philippines

• Conduct training to Supervisors’ and Operation Managers to onboard them with LEAP/TOPS• Serve as mentor and coach to Supervisors and Operations Managers on LEAP/TOPS• Conduct daily audits on Supervisors’ tasks and deliverables• Attend regular meetings with the Management Team and clients• Proactively contribute ideas and give timely feedback to the Management Team• Support the Operations Manager in providing leadership, guidance and support to agents to ensure the creation of a positive and productive work atmosphere and team spirit• Responsible for reporting the site scores • Send daily compliance report of Supervisors’ and Operations Manager tasks and deliverables to the Director of Operations• Drive a fun and motivating environment on the production floor

• Attend regular meetings with the Management Team and clients• Submit daily, weekly and montly report to the client and Operation Managers• Proactively contribute ideas and give timely feedback to the Management Team• Support the Operations Manager in providing leadership, guidance and support to agents to ensure the creation of a positive and productive work atmosphere and team spirit• Responsible for reporting the site scores • Perform deep dive analysis and come up with action plan to improve performance• Serve as coach and mentor Supervisors on how to improve performance on the said metric

Davao

Technical Support Supervisor

Makati

Technical Support Representative TIER 2 from 1/29/2009 to December 17, 2010Team Leader from December 17, 2010 to December 31, 2012

Resolve and or escalate customer's concern about their Cable Internet Service

Bachelor'S Degree, Nursing

Bachelor'S Degree, Nursing Practice