Octavia Johnson Email and Phone Number

Children’s Books

Children’s Books

• Responsible for delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines. Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Proactively participate in the sales/quality referral process of the branch and engage clients in conversation as directed by management.• Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Follow-up with customers to ensure timely payments and complete resolutions to claims.• Navigated various screens and relay information to clients accurately and professionally with in the verification guidelines.• Determine cause of delinquency and best course of action to assist delinquent customer, including initiating extensions, re-age, payment plans in accordance with established guidelines. Review of accts to ensure customers were not avoiding collection practices.• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling accts in accordance with time-zone, in the collection system.• Applying all knowledge of collections to meet the weekly goal to hit the monthly supermax percentage.• Provide internal customer service to territory managers and counter sales team.• Developed a compilation of training documents to assist in the on boarding training projects for new and on boarding associates which enhanced existing services that expand current information dissemination capabilities.• Analyzed training program to evaluate and document new ways to enhance the training that was given.