Octavia Smith Email and Phone Number

Oversee the daily operations of four Community Integrated Living Arrangement (CILA) homes, ensuring the highest standards of care and support for residents with developmental disabilities.Recruit, train, and supervise a team of direct support professionals(19) and administrative staff(5), fostering a collaborative and efficient work environment.Ensure all homes comply with state and federal regulations, including health, safety, and welfare standards, as well as organizational policies… Show more Oversee the daily operations of four Community Integrated Living Arrangement (CILA) homes, ensuring the highest standards of care and support for residents with developmental disabilities.Recruit, train, and supervise a team of direct support professionals(19) and administrative staff(5), fostering a collaborative and efficient work environment.Ensure all homes comply with state and federal regulations, including health, safety, and welfare standards, as well as organizational policies and procedures.Develop and implement individualized support plans for residents, focusing on enhancing their quality of life, and promoting independence. Show less

Served as a dedicated Interdisciplinary Team Member, working closely with Program Directors and Coordinators to support and advocate for assigned members. Contributed to the overall well-being of individuals through effective teamwork and communication.Provided valuable input for Discovery, Person-Centered Plans (PCPs), Implementation Strategies, and Behavior Plans, applying learned methods to enhance member support. Attended specialized training sessions to stay updated on best… Show more Served as a dedicated Interdisciplinary Team Member, working closely with Program Directors and Coordinators to support and advocate for assigned members. Contributed to the overall well-being of individuals through effective teamwork and communication.Provided valuable input for Discovery, Person-Centered Plans (PCPs), Implementation Strategies, and Behavior Plans, applying learned methods to enhance member support. Attended specialized training sessions to stay updated on best practices and actively implemented Principles of Person-Centered Thinking.Supported members in accessing the community, promoting 31C objectives, and ensuring their independence in various activities. Responded efficiently to medical and behavioral emergencies, following established Health and Safety protocols. Successfully completed all required training for certification as a Direct Support Professional (DSP) and maintained a valid driver's license. Show less

Served as the primary point of contact for employees regarding leaves of absence, achieving a 95% satisfaction rating in employee feedback surveys.Managed leave requests from initiation to closure, resulting in a 20% reduction in processing time and improved efficiency.Communicated leave decisions, requirements, and updates to stakeholders, leading to a 30% improvement in communicationeffectiveness and clarity.

Provided comprehensive care by assisting with personal tasks, nurtured independence through skill development, and promoted community engagement. Implemented effective strategies for positive behavior, maintained accurate records for transparent communication, and prioritized the IDD residents' and co-workers' safety and well-being. Embraced diversity by upholding confidentiality and ethical standards in all aspects of the position. Registered DSP with the state of Illinois.

Efficiently coordinated various types of leave, serving as a trusted point of contact for employees, ensuring meticulous documentation management, providing robust support during leaves, and facilitating the seamless return of employees to work after their absence.

Temporary via LaSalle Network - Proficiently used a variety of medical software systems, accurately processing and maintaining employee data, facilitating software integration, ensuring compliance, and contributing to operational efficiency and data integrity within a healthcare setting.

Temporary via LaSalle Network - Performed appointment coordination, insurance verification, medical record management, compliance, and EHR utilization accurately. Demonstrated a commitment to efficient operations, patient privacy, and effective communication among medical teams, contributing to a well-organized and patient-centric healthcare environment.

Responsible for loan product expertise and communication, personalized account support, expert loan modification assistance, opportunity identification, and loan repayment education. Demonstrated a commitment to customer satisfaction, compliance, financial education, and fostering positive borrower interactions. Surpassed company set metrics in loan application review, eligibility verification, financial profile analysis, risk assessment, and process optimization. Demonstrated commitment to… Show more Responsible for loan product expertise and communication, personalized account support, expert loan modification assistance, opportunity identification, and loan repayment education. Demonstrated a commitment to customer satisfaction, compliance, financial education, and fostering positive borrower interactions. Surpassed company set metrics in loan application review, eligibility verification, financial profile analysis, risk assessment, and process optimization. Demonstrated commitment to compliance, risk management, customer satisfaction, and collaborative teamwork, contributing to the overall success of the lending function. Excelled in technical troubleshooting and support, loan repayment guidance, dispute resolution, cross-departmental collaboration, and expert loan application assistance. Demonstrated a commitment to customer satisfaction, efficient operations, and a seamless end-to-end customer experience within the lending process.Succeeded in collaborative process enhancement, portfolio management, empathetic customer support, strategic delinquency management, negotiation expertise, and providing valuable financial guidance. Contributed to effective collections while maintaining a balanced and empathetic approach to borrower interactions. Show less