Octavia Davis Email & Phone Number

Charlotte, North Carolina, United States

• Processed the Wells Fargo 401(k) Plan Payroll Team functions- daily, weekly financial, and indicative files.
• Orchestrated daily processing of active participants, record keeping in the retirement plan and supporting the setup, or changes to, the new or existing plans.
• Processed Loan Repayments and Contributions through payroll weekly.
• Processed QDRO splits, QNEC’s, 402g, match, profit-sharing, adjustments, impermissible deferrals, unclaimed checks, forfeits, reissue and restore.
• Assisted with Adhoc Reporting and Corrections.
• Performed QC of the transactions created or processed to validate calculation and reduce error and risk.

Fort Mill, South Carolina, United States

• Adhered to investor, state specific guidelines, policy, and procedures while creating, reviewing, and mailing out Freddie Mac (FHLMC) and Fannie Mae (FNMA) modification documents.
• Managed pipelines of 50 plus loans monthly through the modification approval process while maintaining 90% quality and accuracy.
• Researched and compiled quantitative quality assurance data for management reports to identify productivity trends and communicates issues to management for recommendations for resolutions.
• Ran evaluation tools to get the best modification program options for the borrower.
• Communicated with different departments through email of issues that arise.

Charlotte, North Carolina, United States

• Reviewed modification documents for FHA, VA, USDA, FHLMC, FNMA, through the modification closing process while managing a pipeline of 60 plus loans daily.
• Manually calculated recording fees, bankruptcy fees, attorney fees, interest and escrow for each loan and apply the past due payments to the account once the calculation was complete.
• Acted as a subject matter expert to the closing team while providing direction, coaching and feedback regarding the closing documents and process.
• Performed extensive research to resolve complex customer issues; communicate errors, status and information with underwriters, specialist, modification approvers and external vendors, while maintaining 99% quality and.
• Handled escalated interdepartmental issues and independently resolved conflicts that may arise.
• Partnered with management to update Home Preservation Closer policy and procedures to ensure that they are current and followed to reduce risk of quality control fails, while balancing other projects.

Fort Mill, South Carolina, United States

• Served as a single point of contact for Freddie Mac and Fannie Mae customers before going to underwriting review through the modification process.
• Interviewed customers to analyze financial situation and made recommendations on the loan modifications / workout options to resolve delinquency.
• Reviewed financial statements, bank statements, tax returns, credit reports property appraisals, title reports and tax transcripts.
• Collaborated with the foreclosure attorneys to assist with postponing foreclosure sale date until the modification or liquidation process is complete.

Fort Mill, South Carolina, United States

• Serviced accounts with various statuses, including delinquency, modification review, bankruptcy, and foreclosure.
• Negotiated terms for repayment to resolve mortgage delinquency if customer was not able to become current.
• Traveled to various states to assist in loss mitigation document collection.

Psychology

Psychology