With over 18 years of experience in the IT field, I am a senior IT support Manager who oversees IT strategy and information technology services in Indonesia. I am responsible for managing IT support, IT operations, IT help desk, iam-identity access management, IT projects across multiple sites and devices, IT compliance, IT GRC, IT Regulator.I have a proven track record of delivering successful IT solutions that meet the business needs and expectations of the clients and stakeholders. I have extensive knowledge and skills in various IT domains, such as Cisco meraki, Mikrotik Router OS, Windows Server, Linux & Mac OS, Ubiquiti Unifi, Ruckus, Aruba, Fiberoptic infrastructure, LAN-WAN infrastructure, Room server management, CCTV, TCP/IP Concept, Customer service product management, Telephony system ip PABX, Asana, Jira, Slack, Bitbucket, Confluence, Google Workspace, Monitoring system, Data dog, Firewall, Audio video conference, Guest access management, Automation, Warehouse system management, Kanban, Sprint, and more. I also have a Mikrotik MTCNA certification, which demonstrates my proficiency in network administration and configuration. SKILLSHardskill & Techniques:Project management, IT network infrastructure, coaching, IT budgeting, IT Strategy, Managerial, Network, IT security, IT support & helpdeskTools & Software:Google workspace, Ticketing system Atlassian(jira, confluence), IT service desk management, Monitoring system, Telepony system, cisco meraki, mikrotik, wifi access point, firewall, cctv & access doors systemMy mission is to provide reliable, secure, and efficient IT services that support the business goals and operations of my company and its clients. I am passionate about learning new technologies and staying updated on the latest trends and best practices in the IT industry. I also enjoy mentoring and coaching my IT team, fostering a collaborative and productive work environment. I am always looking for new challenges and opportunities to leverage my IT expertise and leadership skills to create value and impact in the digital space.