Octavia G. Matthews Email and Phone Number
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As an executive leader and change agent with more than 20 years’ experience, I am known for being strategic and collaborative and one who successfully transforms teams to retain complex business deals by creating innovative client solutions that have resulted in renewing $150M in annual revenue in the Facilities Hospitality Industry. To be an effective business partner, I focus on client outcomes, proactive innovation, and talent development. My accomplishments include a track record for growth, achieving financial targets and driving customer outcomes and loyalty through relationship building, program rigor, heightened accountability and fostering an environment of teamwork. My personal mission is to inspire my team to elevate their performance individually and collectively by encouraging all to bring their authentic selves to the table in achieving our goals of 97% retention, serving customer needs, and having fun in the process while serving as trusted partners to our stakeholders.Expertise includes:Complex Collaborative Solution Selling | Cross-functional Collaboration | Customer Relationship Management | Team Building | Training | Talent Development | Operational Excellence | Process Improvement | Proposals & Contracts | Negotiation | RFPs | RFIs | Presentations l P&L Management | General Management | Budgeting & Forecasting | Strategic Planning & Tactical Execution | Turnaround & Organizational Restructuring
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Regional Vice PresidentAramark Facilities Management LlcMonee, Il, Us
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Vice President Of Strategic PartnershipsAramark Facilities Management Feb 2021 - PresentChicago, Illinois, United StatesDirect the client retention team that achieved FY2021 retention rate of 97% goal on annual business revenue of $1.B. through the renewal of major clients Chicago Public Schools, Alabama A&M; Temple University; DC Convention Center; Savannah College of Arts and Design; Red Rocks Amphitheater; Indian Prairie SD; and General Mills.
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Director Of Strategic Partnerships, Facilities Management ServicesAramark Oct 2016 - Feb 2021Chicago, IllinoisAchievementsSince FY2017 achieved retention rate targets 97% or better across business lines including K-12, Higher Ed, B&I, Corrections and Sports & Entertainment. In FY2018 & FY2019 recognized as President’s Club Winner for 99% retention performance. -
Director Of Strategic Development, Higher EducationAramark Jun 2014 - Oct 2016Chicago, IllinoisSuccessfully retained ~$65M in Central Region annual revenues for Dining and Facilities Services in FY2016. Contracts renewed included major account, Western Kentucky University ($25M) in residential dining, retail and c-stores. Additionally retained Boise State University ($13M) and Los Rios Community College ($5M) dining programs in FY2015.
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National Account ManagerAramark Uniform Services Jul 2013 - Jun 2014Chicago, IllinoisAccomplishmentsAchieved 8% growth objective based on 100% retention of customers, and aggressive account build out of existing accounts by adding locations, including rentals, direct purchase products, and price increases.Developed strong relationships with the market center operations teams, and corporate support staff to deliver higher margins while identifying process and cost improvement for customers. -
General ManagerAramark Uniform Services Jun 2012 - Jul 2013Chicago, IllinoisAccomplishments:•Increased customer loyalty scores from 22% to 28% of customers rating service delivered at the highest level of 10.•Customer Retention improved by 200 basis points.•Consolidated routes from 22 to 20 to align costs with future revenue projections and reallocate resources to provide operational support. •Upgrade in district management talent by securing and transfer of proven Aramark leaders into Chicago market as well as recruiting more experienced talent into the delivery driver pool.
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Senior Vice President, Southeast RegionKone Inc. Jun 2009 - Oct 2011Kennesaw, Ga / Lisle, IlAccomplishmentsRestructured the four districts in the region to reallocate resources and operational support projected to result in year-over-year sales growth yielding double-digit profits.Pioneered various corporate-wide engagement sessions with professional and union employees in North America. Boosted employee survey response rates by 5% with no deterioration in engagement index scores and higher customer satisfaction rates.Grew new orders 44% YOY in an underperforming economy by segmenting customers, upgrading sales force talent, and focusing review processes for large, capital-intensive project opportunities. -
Vice President Branch Services, Great Lakes RegionW.W. Grainger May 2006 - Apr 2009Greater Chicago AreaAccomplishmentsExpanded and strengthened Branch Operations with creative inventory and customer solutions. Improved daily sales 10%, reduced expenses 2%, and significantly increased customer satisfaction.Transformed branch network culture by developing, leading, and executing the company-wide Customer Service Initiative that raised customer satisfaction scores from a 7 to a 9.5. -
Director, Logistics CenterOtis Elevator Co. 2004 - 2005Farmington, ConnecticutAccomplishments Achieved $7MM annual profit improvement by driving process and quality improvement initiatives. -
Director, Marketing, Sales & LogisticsOtis Elevator Company 2002 - 2004Bloomington, Indiana AreaAccomplishmentsGenerated $50 MM in new sales by managing an aggressive schedule of product development, field evaluation, and market launch for a major proprietary technology.
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Various Leadership PositionsOtis Elevator Company 1991 - 2002Various Cities In The MidwestDirected and mentored both functional and operational teams with responsibilities including sales, sales management, branch operations, and profitability.
Octavia G. Matthews Skills
Octavia G. Matthews Education Details
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Metallurgical Engineering -
Business Administration And Management, General
Frequently Asked Questions about Octavia G. Matthews
What company does Octavia G. Matthews work for?
Octavia G. Matthews works for Aramark Facilities Management Llc
What is Octavia G. Matthews's role at the current company?
Octavia G. Matthews's current role is Regional Vice President.
What is Octavia G. Matthews's email address?
Octavia G. Matthews's email address is ma****@****ark.com
What is Octavia G. Matthews's direct phone number?
Octavia G. Matthews's direct phone number is (847) 535*****
What schools did Octavia G. Matthews attend?
Octavia G. Matthews attended North Carolina State University, University Of Virginia Darden School Of Business.
What are some of Octavia G. Matthews's interests?
Octavia G. Matthews has interest in Playing Volleyball, I Enjoy Walking, Reading Murder Mysteries.
What skills is Octavia G. Matthews known for?
Octavia G. Matthews has skills like Leadership, Management, Strategic Planning, New Business Development, Team Building, Leadership Development, P&l Management, Sales Management, B2b, Sales, Project Planning, Contract Negotiation.
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