I’m a technical services specialist with two years of experience in help desk and customer service. I have helped companies streamline their support operations, achieving a 20% reduction in ticket resolution time. My commitment to providing exceptional service is reflected in the 92% customer satisfaction user ratings I received during my tenure.Some examples include:Identified and implemented enhanced processes at Amazon, introducing more effective alternatives within the software, resulting in a 20% reduction in time.Enhanced support operations at Microtel Inn & Suites resulted in a 15% increase in first-call resolution rates and improved overall efficiency.I maintained a track record with a customer satisfaction rating consistently above 90% during my time at Speedway, successfully resolving over 20 technical issues and having the ability to surpass performance targets.I look forward to joining a company where I can contribute my knowledge to helping others while also having the opportunity to grow within the organization and continuously learn new things.I thrive on building connections with new people. Feel free to reach out to me at octaviomejia32@gmail.com.