• Demonstrate strong listening, verbal communication and interpersonal skills to assist callers with unclaimed property inquiries, including processing refund requests as needed. • Coordinate the collection of unclaimed property data from multiple business units. • Prepare and submit annual, government required unclaimed property filings in compliance with state law.Achievements:• Improved efficiency and customer service as a result of streamlining policies and procedures.• Organized business licenses for more than 2,200 store locations after implementing new software. • Created a Microsoft SharePoint workspace to centralized tools needed to complete tasks.

• Fostered positive relationships with business partners and government officials while managing $400 million in monthly financials. • Displayed strong problem solving skills to handle sales tax issues.• Maintained expertise of tax laws regarding compliance; journal entries; and EFT/ACH.

• Demonstrated solid project management and organizational skills while overseeing research processes for government requirements regarding new store grand openings. • Communicated effectively with store leadership to resolve any issues related to licensures or permits. • Secured proper permits from government agencies in order to offer products and services to the public.

• Played an integral role in the comprehensive research of all personal property and real estate tax issues, including audit compliance and tax valuations. • Collaborated with colleagues to prepare annual real estate and personal property budgets.

• Supported colleagues with preparing audit files, including drafting correspondence and audit defenses. • Gained the trust, confidence and respect of upper managers to train associates on best practices.