Octavian Mihalache Email & Phone Number

Județul Iași, România

Part of Professional Services departmentSupport major telecom operators in launching new business and new servicesProvide customer assistance, consultancy and answer for different issues encountered on the Mind Billing system via ticketing system, phone, email or direct remote connectionKeep tracking of all issues and their status, in compliance with SLADiscovering and report software malfunctions (BUGS)Assist the development and testing departments in reproducing, solving and testing the bugs discovered on the customersApply the bug fixes to the customer’s production systemPerformed service pack upgrades of the applications, on the customer production and test environmentsAttend to weekly internal meetings for daily / unsolved issue and schedule future activitiesMonitor the customer’s systems to ensure MIND system integrity and availability all the time.Experience using UNIX/Linux environments, Application servers (JBoss), Oracle SQL/PLSQLMind applications installation, configuration and maintenanceOn-site support/deployment(USA)Mind USA Office support November 2015 - May 2016Deployment: on CROSS Wireless i handled the Product Catalog, configured and tested ACH Payments, system processes, configured reports, performed multiple upgrades on Production and Test environments and also assisted other engineers on different issues.In Nov-Dec 2016, i worked on-site for CROSS Wireless, continuing the tasks left by previous engineers and worked with third party entities in order to configure and test the applications.In Jan-Feb 2017, i was the on-site engineer to support launching in Production Cross Wireless system.

Județul Iași, România

Develop new or modify existing programs and applications, using PL/SQL and Oracle Development Tools

Business Information Systems

Bachelor Of Business Informatics, Business Informatics