-Assisted hosts with vehicle damage claims, providing first class customer experience via phone, text and email.-Worked closely with vehicle damage appraisal and mechanical experts to process claim payments.-Provided insight and created workflows for my team and supervisor to improve and automate processes whenever possible.See LinkedIn recommendation from Garrett Cross, Claims Supervisor.

-Coordinate real estate transactions on behalf of Opendoor as a buyer, including the review andvalidation of closing documents and initiating wires to title.-Maintain communications via Slack, email and phone with in-house and title partners to ensureclose on escrow happens in a timely manner.-Create, revamp and automate several team/management processes to streamline proprietarysystems and workflows using various programs (including Zapier, Slack, Zendesk, Mode, GoogleSheets).PROJECTSHead and participant of projects including:● Worked closely with senior designers to create a new workspace for my own and adjacentteams based on my personal independent system.○ See LinkedIn recommendation from Kim Dowd, Senior Designer at Opendoor● Created a SQL study group to learn and teach SQL to team members interested in creatingmore advanced reports and increase team and management efficiency.

-Game Master - assist and engage player community in-game in MMORPG Elder Scrolls Online for technical assistance, special community projects. Assist QA/dev with issue tracking/fixes/feature contributions, Marketing with in-game footage, and Terms of Service with security/copyright//fraud/black market investigations and procedures.-Support players with technical assistance, in-game accounts, gameplay and billing for all Bethesda Softworks products via in-game chat, CRM email and occasional phone.-Write, edit, maintain and publish internal/external knowledge bases, troubleshooting and community announcements (Confluence, Oracle, Jira, Splunk). Create training for agents and management on player support and new internal systems and processes.-Appointed by Director of Customer Service to specialized independent role (informal, unnamed due to org-unprecedented creative and ops objectives) with rapidly changing task categories, priority levels, project goals and stakeholders after repeated demonstration of strong initiative and problem-solving capabilities.PROJECTS-Head and participant of various operational projects and relevant training including: -Achieved SME on several games including ESO and Fallout 76, working closely with QA, dev and community teams to report issues and create in-house guides.-Self-taught script and build of CRM (Oracle) desktops and reports to streamline customer service/player support department teams through all levels of management-Configured new automation for agent-operated mass response support-Created and personally operated an RPA system of virtual agents to automatically and independently work with CRM, handling extreme customer request volume and a wide array of applications serving various teams--See LinkedIn recommendation from Daniel Beahn, Lead Producer and Operations.

-Arcade cabinet/pinball maintenance. Buying/selling/repairing games and equipment, including retro/rare/imported/dev. Store operation and organization.-Haul and maneuver stock and machines to and from arcades, warehouses, storage units and convention locations.-Used tablet, computer and other device software to process transactions, trade-ins and inventory. Locate and negotiate deals/trades for rare games, equipment and memorabilia.-Vended the arcade rooms of Too Many Games and Magfest conventions.

-Bartender/Server - Prepare and serve cocktails, beer and other beverages for patrons aswell as greeting each group of customers, taking orders and serving food from therestaurant menu.-Keep tight watch on inventory and update stock of alcohol and mixers, reporting directlyto management as necessary for order runs.-Barista - Prepare and serve hot and cold beverages, cleaning and sanitizing work area,utensils, and equipment in between orders.