Master in finance by EGADE Business School, Engineer and currently learning about Digital Mkt, I am a professional focused on results, with over 7 years of experience leading, designing, implementing and measuring CX / Sales strategies for consumer products, managing high performance teams delivering process transformation and relevant efficiencies YoY
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Strategic Planning Sr ManagerAmerican Express Sep 2021 - Aug 2022México -
Online Sales & Gathering ManagerAmerican Express Jun 2019 - Aug 2021Ciudad De México, México- Digital Onboarding Mgmt- Digital Platforms Optimization for CC Ops- Gathering Process Mgmt- Tmk Sales Operations
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Telemarketing Strategy LeaderAmerican Express Dec 2018 - Jun 2019Ciudad De México
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Customer Retention Strategy LeaderAmerican Express Feb 2017 - Nov 2018Ciudad De México Y Alrededores, México- 31% growth in Billing Retention YoY with efficiencies in critical processes & impacts in business results- 55% increase YoY in the average spend of accounts retained- 74% reduction in Cost of $100 USD retained, '16 vs. '18 - 8% reduction in call time, as result of journey restructure, from system until agent tools- 45% of calls volume reduction, by volumes redistribution and change of Business Rules on system- 4,360 bps growth in compliance transactions, just 6 months after the implementation of a Quality Unit- High engaged operation with business strategy- Development & implementation of new policies and procedures, approved by legal regulators & internal compliance, related with retention activities- In second half of ‘17 & Q1 of ’18, I implemented around 20 transformation projects with impact in Billings Retention & Customer Re-installation, with high impact on operative performance, people engagement, and customer experience- For a year I have been part of the BUR sessions presenting company attrition results as well as retention unit monthly performance
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Premium Service & Business Insights Coordinator - Premium ProductsAmerican Express May 2015 - Jan 2017Ciudad De México Y Alrededores, México- Centurion product portfolio management- Centurion product acquisition strategy- Customer service strategy- Communications planning & measurement- Product research planning- Process transformation (Customer Experience impact)- Financial analysis (CBA insights)- Teleservices operation management
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Tls Gmax & Planning CoordinatorAmerican Express Nov 2013 - Apr 2015México- Travel & Lifestyle call center strategy (Service Levels planning)- Customer service measurement- Project management - KPIs analysis - Dashboards developing for TLS Viceprecidency- Incentives program management- Sales system administration
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Planning Analyst & MisAmerican Express May 2012 - Oct 2013- Revenue management- Voice of the customer data analysis- Development of management tools for customer service operation- Performance management and KPIs construction- Dashboard development
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Project AnalystAmerican Express Jan 2011 - Apr 2012- Process improvement implementation- Process transformation measurement- Data base development & management- Times & motion operative process mapping
Omar Colin Education Details
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Operaciones Aeroportuarias
Frequently Asked Questions about Omar Colin
What is Omar Colin's role at the current company?
Omar Colin's current role is MAF | Financial Analysis & Strategic Planning Head | Sales | Cust Retention.
What schools did Omar Colin attend?
Omar Colin attended Egade Business School Del Tecnológico De Monterrey, Instituto Politécnico Nacional.
Not the Omar Colin you were looking for?
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Erick Omar Colín García
Financial Planning & Performance Associate At Bbva | B.A. In Economics And Finance From Tecnológico De MonterreyMexico City Metropolitan Area -
3quadient.com, g1.com, pb.com2 +417178XXXXX
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Omar Colin
Ginecología, Obstetricia, Laparoscopia Y Biología De La Reproducción .Naucalpan De Juárez, Mex
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