Responsible of 3 shops in Hoi An + 2 sales corners in Victoria Hoi An resort 5* - Sunrise Hoi An Resort 5* (Team ; 10 - 15 employees)1. Sales team management - Operational assistant- Seeking/hiring of strong and perennial sales team which carries and vehicles company's value and brand image.- General improvement of the company running (analysis of sales, trends, production capacity, maximizing solution proposals)- Training/Managing of sales team using collaborative management that leads the team to comnlete and achieve target - Implementation of new policies (communication between Sales Team/BoD Sales Team/customers, stock management...) and monitoring of those policies- Sales team coaching - Management of team's schedules- Stock management, analysis, re-orders2. Operational Marketing- Improvement of existing partnership (increasing of sales volume, creation of new development branches) and develop new profitable corporate sponsorship opportunities- Insure company's communication support's distribution (airport, at partners places, in store, online) - Merchandising, shops layout 3. Development-implementation of automatized system Implementation of a new tailor-made system dedicated to- Efficient stock management - Sales details, analysisTraining of sales team, follow up and analysis of complementary options to add4. Public Relation- Partnership prospection and follow up of relationship from A to Z (development of partnership between Metiseko and retailers such as MYIO shop, ANA MANDARA Nha Trang)- Event prospection, organisation and ambassador (Christmas Bazaar : the Deck Saigon, ISCHC, British International School...) 5. Online- Management and supply of content on social networks (FB, Instagram)- Development of sales online on Metiseko's e-store thanks to special offers or deployment of customer's loyalty strategies) - Management of all customer relationship (Tripadvisor, order follow up, information, complaint management)

EN: Independant Hotel, 36 rooms, 50 employeesFR: Hôtel indépendant, 36 chambres, 50 employésEN➢ Participation to commercail/marketing/financial strategies with Director and BoD + implementationFR➢ Participation à l’élaboration de la stratégie commerciale et marketing (positionnement marketing, pricing, élaboration de contenus et supports de communication) avec le BoD et Directeur + Implementation terrainEN➢ Training of BoD (managament and EN skills development)FR➢ Formation des chefs de départements au management et à l’AnglaisEN➢In charge of relations with tour operators, development of partnership, eent organisation for their customersFR➢ Relations avec les tours opérateurs et agences de voyages : organisations d'évènements a l'hotel pour leurs clients, développement de nouveaux partenariats commerciauxEN➢ Seeking/Hiring and management of working teamsFR➢ Composition et coordination des équipes de travailEN➢ Daily follow up of quality and service provided to customers (inspection, satisfaction analysis, readjustment) FR➢ Suivi quotidien de la qualité de service aux clients (présence terrain, visite de chambres, inspection département, excursions...)EN➢ Improvement of sales by developing new succesful partneship with local companies, creation of new packages for indoor - outdoor customersFR➢ Dynamisation de la commercialisation via la création de nouveaux partenariats, création de nouveaux produits à l’interne ainsi qu'à l'externe avec des partenaires locauxEN➢ Management of all customer relationship (intern, online)FR➢ En charge de la relation client

EN - Service client 100% perosnnaliseFR - Customer personalized adviseFR - Convaincre, seduire, vendre (employe du mois sur les 4 mois)EN - Convince, seduce, sell (best sales adviser) FR - Developement de la loyaute clientEN - Development of customers' loyaltyFR - Gestion des stocksEN - Stock managementFR - Presentation boutiqueEN - Merchandising

- Team management,- Organization and participation of business trip (client prospection, following contracts up), - Development of new partnerships,- In charge of promotion and communication (creation of communication format, guest relationship) - Evaluation of commercial & promotional actions' impact,- Management of networks and website (creation of contents, translation French/English/Italian, updating, advice on design and layout) - Customer’s relationship

- Customer prospecting- Mass Mailing- Updating of sales ads- Data Base creation and updating- Promotion of sales

- Receptionist (check in/out, guests informations, administrative tasks, web sites updating, sales...)- Waitress (gastronomic restaurant, weddings)- Guests relationship- Marketing assistant (promotion of the hotel, presentation during events, competition games)- Housekeeper

Small electric household appliance 'sector- Analyze of customer's requirements, - Organization of sales sector (facing, stock management),- Customers information- Sales- Development of customers' loyalty