Odair Schorr Email & Phone Number

Milano, Lombardia, Italia

Milan, Lombardy, Italy

São José, Sc, Brasil

 Team management (90 resources), according to the agreed internal quality goals, with on-site monitoring of activities  Monitoring KPI indicators First Call Resolution and Call duration, Cost per Call, ASA (Average Speed of Answer) and Occupancy Rate and customer behavior, in order to gain useful insights to define an effective contact strategy and increase the Life Time Value of customers Analysis of campaign performance and support for segmentation activities, in order to increase the effectiveness of the contact strategy (continue, train or stop)

São Paulo E Região, Brasil

Reporting to the Business, Products and Corporate Services Department: Visits, Contacts and Support for corporate clients in the integration of ERP with the CASH solutions offered by the bank or ad hoc solutions according to their needs.  Maintenance and development of the corporate customer portfolio (medium and large companies) in the metropolitan area of São Paulo - BR. Intermediary between customers and strategic areas of the bank such as IT, Product Management, Digital Solutions Management, Security Management, to create solutions for the customer and the market.

São Paulo E Região, Lucas Do Rio Verde, Mt, Brasil

Reporting to the Regional manager, managing 30 resources: Support to the sales force, development and training (e-learning or face-to-face courses) for a 360 ° CRM Participation in business events (credits / investment / services / insurance) and other relevant events in the region in which it operates as an official representative of the company Branch management: outsourced service / structural / budget Anti-Fraud, Anti-Money Laundering and Compliance Management: control of indicators, evaluation of ERP reports, implementation of internal and central bank regulations

Bento Gonçalves E Região, Brasil

Reporting directly to the Branch Manager of the Business unit, in a team of about 20 people I took care of the following Key Customers loyalty - complete vision of the customer journey (CRM 360 °) through visits, email and call contact Customer portfolio manager (about 200: medium and large companies), in the transport, furniture and graphics branch Periodic report (company management use or excel) on: customer visits, new business status and deadlines, in collaboration with the Branch Manager or the head office

Bento Gonçalves E Região, Brasil

Reporting directly to the Branch Manager and the Relationship Manager: Corporate customer assistance at the counters and after-sales support Control of documentation, customer forms and compliance check of required documents, validation and management of system files.

Lajeado E Região, Brasil

Lajeado E Região, Brasil

Arroio Do Meio, Rio Grande Do Sul, Brasil

Business Analytics: Decision Making Using Data

This programme is designed to give you a solid understanding of big data from a management perspective and teach you how to use insights.

Financial Academy Presso Ing Bank, Risparmio Gestito, Asset Allocation E Profilo Di Rischio Dell'Investitore

Master Of Business Administration - Mba, Strategic Human Resource Management

Accounting

Italiano Lingua Straniera - C1, Italiano Lingua Straniera Modulo 7 A, 80,5/100