Odalis Rojas Email & Phone Number

New York, Ny, Us

New York, United States

Motivating staff to provide superior customer serviceOverseeing register duties, shop and shelf care, and gift packaging.Ability to do in-store order fulfillment.Help the Store Manager manage the accuracy of product merchandising and store inventory orders.Achieve in-store compliance and loss prevention standards.Manage the store in the absence of the Store Manager.Monitor sales floor to drive sales and maintain customer focusModel and Ensure dress code complianceMonitor associate and shift leads breaksConduct sales reads and coach staff on exceeding sales targetsEnsure proper training on product knowledge for staff

World Trade Center, Rockefeller, & Madison Ave

- Kept knowledge of daily goals and KPIs to meet and wrote an extensive report daily.- Created the team’s schedules with the given payroll.- Held accountable for teams performance through coaching and feedback.- Trained to build capabilities.- Implemented action plans to maximize efficiencies and productivity.- Ensures all compliance standards are met- Understood and partook in the hiring/interview process.

World Trade Center

-Creating and enhancing smooth and enjoyable customer experience. - Guiding and assisting over 100 customers based on their needs to the right product.- Operating/supervising in a diverse and fast-paced environment. - Capable of distinguishing and understanding a variety of questions and concerns. - Obtaining knowledge of POS computer systems.Constantly identifying proper labels/tags of products. - Closing and securing money deposits.

Us Open - Ralph Lauren

Seasonal Job * Summers only * ( From August to September) - Assured that merchandise is represented on the sales floor according to company standards- Maintained a clean, neat, and orderly stockroom and sales floor, for easy access - Kept inventory of merchandise and knowledge of current product location - Communicated with sale associates to help achieve store’s daily sale goals

Manhattan, Ny

- Personalized product guidance, resolved issues and followed up on purchases, to build a strong and loyal relationship with consumers.- Cash management: Balanced till audits, deposited and exchanged money. - Encouraged and leaded the team by promoting teamwork, optimism and spirit to succeed.-Accurately processed shipment and verified inventory.-Ability to use a forklift and lift products over 30lb.-Supervised and trained between 5-8 teammates. & delegated tasks to complete projects.-Constantly adapted and learned new products and information at a rapid pace.

Las Vegas, Nevada Area

-Investigated and responded to all customer inquiries with accurate information.-Effectively handle customer calls/resolve issues independently.-Researched complex customer problems in a calm and professional manner.-Practiced and advocated self-conscious during work activities.-Oversaw children at the playground; followed and maintained policy and regulations of the park.

Queens Center Mall

Bachelor'S Degree, Hospitality Administration/Management, Senior

Expected to graduate Fall 2019

Associate Of Arts And Sciences - Aas, Tourism And Hospitality

High School Diploma, General Education

Nyu Hospitality And Tourism Industry Essentials, Hospitality Administration/Management

https://yellowbrick.co/hospitality