Odanys Rodriguez Ramos, Mha Email & Phone Number

Orlando, Florida, United States

Responsible for operational results against established service standards, budget and other financial criteria.Assists in development and implementation of performance improvement plans as indicated by evaluation of same.Participates in the development and monitoring of compliance and monitoring/compliance to staffing guidelines including use of temporary and agency staff.Monitors the center’s operational compliance with local, state and federal regulations and policies and procedures.Acts as facilitator and is a member of the PACE Inter-Disciplinary Team (IDT).Assists in development and implementation of PACE operational policies, procedures, protocols and regulations for direct participant care and support services.Assists Area Center Director or Center Director in conjunction with compliance and quality,with maintaining the stability and reputation of center by insuring that all activities and operations are performed in compliance with local, state, and federal contracts, regulations, laws, accreditation, protocol, licensing and certification requirements governing InnovAge PACE operations. Establishes positive working relationships with health and social service providers.Assists with the development of operational budgets for departments of accountability.Directs, supervises and evaluates the performance of center management team.Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization.Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.Responsibilities include interviewing, hiring, and training employees.Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.

New York, New York, United States

Manage Operations, quality of care, and performance of multiple facilities.Oversee different departments to ensure compliance with federal, state, and internal policies.Manage Health IT DepartmentMonitor the department’s budget and prepare accurate reports about your findings.Keep detailed records of medical and office supplies stock.Inform employees of new policies and other changes.Develop work schedules for all employees.Coordinate with doctors, nurses and other healthcare professionals to identify their issues and needs.Respond to questions from doctors, nurses, and patients in a timely manner.Ensure patient medical records are kept up to date.Keep records of all expenses and recommend techniques to reduce costs.Ensure all departments comply with the current healthcare laws and regulations.

Freeport, New York, United States

Develops, implements and maintains processes and procedures to ensure the delivery of reliable, highly-available, and secure network communications, storage, and computing resources. Communicates and consults regularly with other Information Services (IS) staff, to ensure operational requirements are being met. Leads IS operations to establish and maintain efficient distribution of responsibilities, ensure that projects are adequately staffed and are meeting established deadlines, incident reports are responded to and resolved in a timely manner, and new project and resource requests are handled efficiently and effectively. Ensures all IS equipment and applications promotes efficiency and patient safety, ensuring that all regulatory requirements are satisfied. Oversees development of IS policies, procedures and service level agreements. Assists IS leadership in developing and maintaining long range strategic and tactical information services plans in support of the corporate mission, vision, and business strategies. Works in conjunction with Human Resources in interviewing, training, on boarding, transfers, promotions and employee relations concerns. Develops strong professional relationships with physicians, administrators, peer managers, supervisors, staff, and vendors to ensure key stakeholders, business partners and customers are aligned.

New York, United States

responsible for the overall creation, implementation and sustainment of initiatives to improve the patient experience for the Long Island Community HospitalOversee patient engagement and patient experience operations, guest relations, translation services, chaplaincy, volunteers, and the Patient Family Advisory Committee.Oversee the management of patient satisfaction surveys, analysis of the results, and timely report generation to the leaders at the main campus.assist senior leadership and individual department management to identify themes and develop action plans resulting from patient experience survey and feedback data.Ensures the effective operation of the department, including policy and procedure development, budgetary performance, quality improvement, regulatory compliance, program planning and measurement, performance management of staff, and reporting and documentation.Creates and implements regular and meaningful ways for patients and families to be involved and to evaluate improvements through the eyes and voices of the patient.Regularly and continuously communicates the opportunities for innovative approaches to influence the patient satisfaction data and the implications for everyone’s efforts to improve the patient experience.Works closely with senior and clinical leadership and human resources in order to influence the behavior of all faculty, staff and students who come in contact with patients and families.Aligns, coordinates, and designs programs, policies, education and other staff development initiatives to ultimately improve the patient experience and promote patient and family centeredness.Communicates how these values are associated with a clear definition of the optimal Patient Experience, including the behavioral changes necessary to achieve cultural transformation throughout the healthcare facility.

Greater New York City Area

Doctor Of Philosophy - Phd, Healthcare Administration

Master Of Healthcare Administration, Health/Health Care Administration/Management

Bachelor'S Degree, Psychology

Education record

Activities and Societies: President of Leadership Group Aspire. Varsity Track Team Student Government Club