Oda Caroline Nordli Söderman Email & Phone Number

Helsinki Metropolitan Area

Republikken Kypros

The reporting structure changed, focused more on the Team Leaders and their development within their role as well as developing tools. The aim for the role was to support the client and work witg all the Nordic countries (Finland 🇫🇮, Norway 🇳🇴, Sweden 🇸🇪, Denmark 🇩🇰) as well as the Netherlands 🇳🇱 and UK 🇬🇧 for the Customer service for the biggest online clothing store in Europe.• Managing customer service specialists and teams

Distriktet Lárnaka, Republikken Kypros

Tracking the development for the teams KPIs as well supporting the other leaders in their role for coaching, training, supporting and leading the customer service for the biggest online clothing store in Europe.• Managing 100+ customer service specialists

Distriktet Lárnaka, Kypros

Developed the team structure and focused on the teams in Cyprus for the Nordic customer service for one of the biggest online clothing stores.* Managing 50+ customer service specialists

Turku Area, Finland

Part of the responsibility was the senior (mentor) for the Norwegian customer service team as well as the trainer for the Nordic market.Second responsibility: Trained new employees for the following markets: Norwegian, Swedish, Danish and Finnish.• Coaching, teaching, training etc. customer care specialists in their new role or how to develop for the more tenured.

Turku Area, Finland

Trained and developed new hires/ employees for our account. Develop/ Affect their development and challenge my knowledge after the training period. • Travelled to the other sites of the company to support and train other accounts to support our client for the peak seasons for online shopping. • Started the account on a new site in 2019, located in Cyprus for 3 months. * Trained 200+ customer service specialists and 50+ for other positions and roles.

Turku Area, Finland

Worked in the Norwegian customer care team as a customer service agent. It started as a summer job, however the challenges and the colleagues made this an atmosphere I wanted to experience more of.

Århus-Området, Danmark

The main tasks was to work together with the young adults and their families with immigration backgrounds to give support for adapting to society.

Tromsø, Troms, Norge

Had practice at the primary school, I started as a teachers assistant, supporting and helping to educate and support the children in the first grade. Additional I got to broaden my experience and knowledge within special-need children's education plans.

Tromsø, Troms, Norge

Tromsø, Troms Og Finnmark, Norway