Otis Davis Email & Phone Number

New York, New York, United States

New York, New York, United States

Provide operational support to day-to-day IT system operationsMaintains and improves good customer experience and client satisfactionLiaise with the senior managers of our customers on a regular basis (including technical meetings and user meetings alongside the Head of North America Airport Operations).Foster positive and professional relationship with ESP and stakeholders to achieve expectations through status reporting and communication executionSuccessfully schedule, plan, and forecast inventory of resources and contribute information or strategy for any roster changes to the Head of North America Airport Operations to maintain contractual service are maintained to customers.Provide line management, technical leadership and direction to the Airport Engineers & TechniciansConduct training needs analysis and develop training programs to personnel under supervision.Motivating team members and assess their performance and evaluation.Monitor team performance to ensure that the team are following known and agreed processes for resolving issues and ensure that escalated issues are reported to the Head of North America Airport Operations and are successfully resolved.Continually develop and enhance operational procedures to drive down the Airport operational cost and improve performance levels for customers and ensure consistency in Airport operational standards.Assist the Head of North America Airport Operations in preparing reports required by the business regarding operational site performance.Cross functional communication amongst internal departments and vendors for escalations and problemsContinuously track and monitor open & escalated outstanding ticketsIdentify gaps and risks implementing strategies to improve processesLooking into root cause analysis and put in pace preventive measuresMonitor support services inline with pre-agreed service level agreements (SLAs)Responsible for the documentation of processes and system as it is built

New York

• Provide operational support for day-to-day IT system operations • Cross functional communication amongst internal departments and vendors for escalations and problems • Continuously track and monitor open & escalated outstanding tickets • Identify gaps and risks implementing strategies to improve processes• Looking into root cause analysis and put in pace preventive measures • Monitor support services inline with pre-agreed service level agreements (SLAs)• Responsible for the documentation of processes and system as it is built • Assist with End user support and IMAC processes

New York, New York, United States

Lead a team of 8 field engineers while maintaining teams SLA’s. Responsibilities include repairing computer hardware, including desktops, laptops, and associated peripherals. Additionally, reimage Windows operating systems, Office/Office365, Active Directory, Public Address system (Bosch),LAN/WAN equipment and terminating CAT5, keeping detailed inventory off all equipment.

Bronx, New York, United States