Odd M. Leonhardsen Email & Phone Number

Horten, Vestfold Og Telemark, No

Oslo, Norge

Thrilled to be leading the Sales team for EMEA North at The Cloud People, where we are on a mission to transform businesses with the power of ServiceNow. With a global footprint, a team of over 350 ServiceNow experts, and a customer-centric approach, we are not just a service provider; we are your trusted partner in the digital transformation journey. Let's create something amazing together!

Oslo, Oslo, Norge

In my role as Head of Growth Development in the Go-to-Market department , your success as a customer is my prime directive. My focus is to help you maximize the value from your investments in ServiceNow and Google. By tailoring our service offerings to your unique needs, we aim to drive operational efficiencies and enhance your customer experiences.Understanding that every organization has its own set of challenges and opportunities, my team and I leverage our extensive experience to identify the optimal blend of ServiceNow and Google solutions that can drive your business growth. We assist in mapping out your transformation journey, delivering not just solutions, but also tangible business value and customer satisfaction.We recognize the importance of empowering your organization to serve its customers better. To this end, we provide comprehensive support to ServiceNow users, aiding them in harnessing the platform's potential to optimize customer experiences. This is driven by our firm belief that your customers' success is the ultimate measure of your success.

Horten Kommune, Vestfold Og Telemark, Norge

Joining a Norwegian ammunition firm during a pivotal phase, I initially assumed the role of Chief Sales Officer, where I established a comprehensive, tiered partner program featuring rigorous vetting and onboarding procedures, competitive commission plan, and robust governance. This strategic initiative cultivated a strong partner network to fuel growth. Evolving into the role of Chief Sales and Marketing Officer (CSMO), I led strategic planning for marketing events and tradeshows, building a strong sales pipeline and securing numerous contracts. I spearheaded the creation of diverse marketing content to elevate our brand's visibility and customer engagement. Concurrently, in a distinct IT role, I implemented a strategic IT roadmap and security strategy, complete with comprehensive policies. Additionally, I devised a pricing model, co-operation policies, and partner conduct guidelines, while contributing to broader operational discussions. Despite the challenging path due to inherited legacy issues, our team successfully restored market trust and repositioned the company for future success.

Oslo Area, Norway

In my role as Director of PreSales for EMEIA within Fujitsu's ServiceNow practice, I spearheaded the development and management of the pre-sales organization. My duties encompassed guiding and mentoring team members, overseeing sales enablement initiatives, and fostering proposition development.As an integral part of my role, I was instrumental in forging new partnerships and was actively engaged in field operations, taking technical ownership of some of the practice's largest opportunities. Serving as a member of the ServiceNow practice's executive team, I significantly enhanced the pre-sales team, achieving a remarkable growth rate of 500% within my first year.In addition to these achievements, I instituted a program to shift the sales organization's focus from solution selling to value selling. This initiative resulted in a significant enhancement of our sales approach. Furthermore, I was responsible for onboarding new business partners reinforcing our partnerships and strengthening our overall market position.

Oslo Area, Norway

In my role as one of the inaugural members of the ServiceNow sales office in Norway, I faced the significant challenge of fostering trust in Software as a Service (SaaS) solutions within a market that was initially hesitant. Our primary focus during the first year involved educating potential clients about cloud infrastructure, to instill confidence in the ServiceNow delivery model. Simultaneously, we dedicated substantial effort towards developing a robust partner ecosystem through diligent onboarding and enablement of new partners.By the second year, we witnessed a transformative shift in market attitudes, with an increasingly cloud-friendly audience, leading to a veritable explosion in demand for our services. During my tenure at ServiceNow, I was privileged to contribute to its impressive growth. The team expanded from 2 to 10 members, our partner network grew from 2 to 6, and our client base increased from roughly 12 to nearly 60 satisfied customers within a span of three years. This success story reflects not only the acceptance of cloud-based solutions in Norway but also our relentless commitment to customer education and partner collaboration.

As a Specialist in IT Service Management, my focus gradually shifted towards our Real Estate & Facilities Management solution.In my role, I spearheaded pre-sales for Maximo & TRIRIGA across the Nordic countries, while simultaneously engaging in business development and opportunity identification. I was tasked with establishing a robust ecosystem surrounding IBM's Facilities Management solution, TRIRIGA, within Norway. This involved identifying, onboarding, and enabling business partners in the realms of Integrated Workplace Management Systems (IWMS) and IT Service Management (ITSM).Furthermore, my responsibilities extended to identifying appropriate market segments and channels, as well as marketing the solution within local channels.In addition to these responsibilities, I served as the leader of the Nordic ITSM Community of Practice, and was a contributing member of the Nordic Technical Strategy Council. I cultivated relationships as a trusted advisor for several IBM customers.My contributions were recognized through my election to the IBM Technical Strategy Council and as the leader of IBM's Nordic ITSM practice. Testament to my consistent performance, I was honored to be included in IBM's SWG 100% Club for seven consecutive years from 2008 to 2014.

In my role as a Software Solution Consultant in the Nordics, I served as a Subject Matter Expert for various Tivoli solutions. My responsibilities spanned pre-sales activities and crisis management, alongside acting as the Technical Leader in a range of projects, from small-scale operations to more substantial undertakings across the Nordic region.My commitment to excellence was recognized on multiple occasions, most notably when I received the prestigious 'Services Representative of the Year' award in 2006, a Europe-wide accolade spanning all software brands. In addition to this, I was the recipient of several local and Nordic awards, along with high commendations for my work, further underscoring my dedication to delivering superior software solutions.

As a Technical Solution and Process Consultant in the Service Management sphere, I was instrumental in both pre-sales activities and the implementation of service management solutions for a range of customers across the Nordic region.A notable project under my guidance was acting as the Technical Lead for implementing a unified service desk for Svenska Handelsbanken, facilitating both internal and external support. This demonstrated my ability to orchestrate complex, cross-functional IT projects while maintaining a keen focus on customer needs and business outcomes.In addition to these roles, I served as an ITIL Process Advisor for several clients, guiding them towards best practices in IT service management and contributing to their understanding of the effective use of ITIL frameworks to enhance their IT services.

Upon the acquisition of Skrivevik Data by Getronics, I continued in my established role as a Technical Solution and Process Consultant within the Service Management sphere. Despite the corporate transition, my responsibilities remained consistent and my commitment to excellence in service delivery remained undeterred.My role continued to revolve around pre-sales activities, where I worked closely with potential clients, understanding their unique needs and presenting tailored service management solutions to meet their requirements. I also oversaw the successful implementation of these solutions, ensuring their seamless integration within the clients' existing IT infrastructure.I maintained my position as Technical Lead for key projects, including the implementation of a joint service desk for Svenska Handelsbanken, demonstrating my capacity to manage significant projects and deliver exceptional results, irrespective of organizational changes.In addition, I sustained my advisory role as an ITIL Process Advisor, guiding clients on adopting and implementing ITIL best practices within their operations. This role underscored my adaptability and dedication to enhancing operational efficiency and service quality, even amidst significant organizational transitions.

As a Technical Solution and Process Consultant specializing in Service Management, my role was multifaceted, entailing pre-sales activities, implementation of service management solutions, technical leadership, and ITIL process advisement for various clients across the Nordic region.In the pre-sales capacity, I engaged directly with prospective clients, identifying their unique challenges and requirements, and recommended tailored service management solutions to address these needs. This often involved intricate technical demonstrations and solution modeling to ensure a thorough understanding of the proposed system's capabilities.As an implementer, I ensured that these solutions were successfully integrated within the client's existing infrastructure. This process required a comprehensive understanding of the client's IT landscape, coupled with a meticulous attention to detail, to ensure a seamless transition and minimal disruption to ongoing operations.As the Technical Lead for Svenska Handelsbanken, one of my significant projects was implementing a joint service desk to cater to both internal and external support needs. This project's success underscored my ability to manage complex, cross-functional projects and deliver results under stringent timelines.In addition to these roles, I served as an ITIL Process Advisor, providing guidance on ITIL best practices to several clients. This involved interpreting the ITIL framework in the context of their specific operational needs and assisting in its successful adoption. This advisory role demonstrated my proficiency in ITIL processes and my commitment to enhancing operational efficiency for my clients.

I held the dual role of a Consultant and Instructor for Tivoli solutions, providing me with an enriching opportunity to gain practical experience while imparting knowledge in a complex technical domain.As a Consultant, my responsibilities involved pre-sales activities, where I liaised with prospective clients to understand their needs and recommend Tivoli solutions tailored to their specific requirements. Following the pre-sales process, I played a critical role in the successful implementation of these Tivoli solutions. This implementation work not only involved technical proficiency but also required me to align these solutions with clients' strategic objectives, ensuring maximum return on their investment.Simultaneously, I functioned as an Instructor, teaching classes on Tivoli Service Management solutions. This aspect of my role allowed me to share my technical expertise and industry insights, thereby nurturing the next generation of service management professionals. I was responsible for developing training curricula that were both comprehensive and engaging, covering a wide spectrum of topics from the basics of Tivoli Service Management to the more complex aspects of its implementation.By balancing consultancy and instructional responsibilities, I was able to bridge the gap between theory and practice. This unique combination of roles allowed me to enhance my understanding of client needs, refine my technical and teaching skills, and contribute significantly to the growth and proficiency of the Service Management community.

I served as an AIX Support Specialist, where I was responsible for managing the Norwegian customer base for AIX and Tivoli. This critical role allowed me to demonstrate my technical proficiency while honing my customer service skills.My core responsibilities as an AIX Support Specialist involved troubleshooting and resolving a wide range of technical issues related to the AIX operating system and Tivoli software solutions. I was often the first point of contact for customers facing difficulties, requiring me to quickly understand, diagnose, and effectively address their concerns. This not only deepened my technical knowledge but also developed my problem-solving capabilities.In addition, I played a vital role in maintaining a positive customer experience by providing timely and effective resolutions, thereby ensuring the smooth operation of our clients' systems. This responsibility demanded a high level of technical expertise, patience, and the ability to communicate complex technical information in an understandable manner.Beyond just providing immediate solutions, I also worked on preventative measures. By analyzing common issues and trends, I contributed to the continuous improvement of our product offerings, ultimately resulting in increased customer satisfaction and the overall success of our AIX and Tivoli operations in Norway.This role was a stepping stone in my career, forming a strong foundation in technical support and customer service, and teaching me valuable lessons in problem-solving, communication, and the importance of customer-centric service delivery.

At the onset of my career, I embarked on a customer-centric role with Canal Digital, where I managed more than 11,000 calls per year. This role served as my introduction to the high-paced and dynamic field of customer service, where I was the primary point of contact for customers seeking help with the installation of their antennas and receivers.In this capacity, I honed my communication skills, delivering clear and concise instructions over the phone to assist customers with their installations. The breadth of inquiries required me to develop a broad understanding of our products and services, making me adept at explaining a variety of topics to our customers.An integral part of my role was using a helpdesk solution. This tool allowed me to efficiently manage customer interactions, track issues, and ensure a timely resolution of their problems. Utilizing this solution effectively required keen attention to detail, organizational skills, and an ability to multitask - skills that have proven invaluable throughout my career.Through handling such a significant volume of calls, I developed a strong understanding of customer needs and honed my problem-solving skills. The experience of helping thousands of customers navigate their issues successfully, combined with the practical use of a helpdesk solution, laid a strong foundation for my subsequent transition into the field of IT.